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24/7 Legal Contract Acquisition Services

Let LCC partner with your firm to sign more cases and reduce your total cost per case. Since 2012 we have been the leader in contract acquisition services. We’re much more than an answering service, and we’re much different than any other call center in the industry. Our philosophy, technology, training, service selection and attention to detail makes LCC’s Intake Formula produce conversion rates that most law firms can only dream of. We believe that new client intake is more than answering a phone and being kind and empathetic. We believe the real job of an intake professional is to be compassionate and empathetic while at the same time, accurately screening, qualifying and selling the law firm to the prospective client. That is what we train our people to do, and that is why we set the industry standard for conversion rates. Our management team has over 100 years of combined sales and call center experience. We know what it takes to turn more of your callers into cases.

LCC offers many 24/7 services that your firm can customize. Our U.S. based call center and our highly trained Intake Professionals ensure that every new client inquiry is treated with respect and utmost professionalism, just as they would be if they were in your office. Learn more about our customizable services below.

Mass Tort Contract Service

Trust your mass tort campaigns with us. Our Intake Specialists are trained to treat injured callers with respect, dignity and then to screen, qualify and ultimately retain qualified candidates. We have experience with all mass disaster, mass toxic and product liability torts.

Single Event Contract Service

Since 2012 LCC has provided contract acquisition services for single event cases. We will work with your firm to create customized scripts that include deductive logic. This logic assures that we only sign up cases that meet your firm’s new case criteria.

Email Follow-up

We can send follow-up emails from your firm’s domain immediately after we disconnect with a caller. These emails can be introductions to your firm, copies of the retainer, information regarding their claims or anything for that matter. The emails come from your law firms domain, so the caller never knows it comes from LCC.

Drip Email Service

Sometimes one follow-up email is not enough. At LCC, we the ability to take your firm’s marketing emails and schedule them to go out on your behalf. We can set these emails to start and stop based on any status you set. Again, the emails come from your law firms domain, so the caller never knows it comes from LCC.

Customized Intakes

Some calls centers do not allow law firms to customize intakes. At LCC we know every law firm is different. We want you to customize your intakes to what works for your firm. That said, LCC has completed millions of new client intakes. If you would like to consult with us on creating or modifying your current intake(s) we can do that free of charge. We have plenty of sample intakes for you to review. Our goal is for the Intake Representatives to be successful at correctly screening your new case calls and for your firm to sign the cases you really want.

Web Response

Web inquiries can come into your firm at any time of the day or night. With our customized response system, you can tell us how you want those handled. LCC will make an outbound call to those web inquiries within minutes of receiving it. We will then follow your protocol for intake and contract acquisition. If we are unable to reach the prospective client on the first attempt we can work with your firm to develop a multiple call back, text or email plan. Making multiple attempts to reach the prospect insures you don’t miss a new case opportunity.

Appointment Scheduling

In most cases, if your firm uses an online appointment system, LCC can log into that system and set consultation appointments for your staff. Please contact us for more information on this service.

Dead Lead Follow up

If you have potential clients that need to be followed up on LCC can help. Does your firm have retainers out that haven’t been returned? If so, let our Intake Professionals get them on the phone and sign them up with our digital contract service. You’ll be surprised at how many retainers you’ll get back from clients you thought were lost. Call us for more details.