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El Paso Legal Intake Services

Is your El Paso law firm looking for ways to expand your audience, reach more potential clients, and get more signed cases? Partnering with a professional legal call center could be just what you need. At Legal Conversion Center, we offer a wide range of customizable legal intake services proven to get results for law firms in El Paso.

The Legal Industry in El Paso, Texas

The legal industry in El Paso, Texas is a vibrant and growing sector. The city is home to a wide range of law firms, from small, boutique practices to large, national firms. The legal industry in El Paso is supported by a strong economy, a diverse population, and a strategic location on the U.S.-Mexico border.

Some of the most common practice areas in El Paso include:

  • Business law
  • Criminal law
  • Immigration law
  • Personal injury law
  • Real estate law

The legal industry in El Paso is expected to continue to grow in the coming years. The city’s strong economy and strategic location will continue to attract businesses and individuals, which will create a need for legal services.

El Paso Legal Answering Service For Attorneys

Partnering with a skilled legal call center can provide valuable support, cost-savings, and boost conversion rates. Legal Conversion Center helps law firms in El Paso increase productivity and efficiency. Take a look at how our services can help your firm:

Coordinating Client Schedules

If the caller requires legal consultation or services, the intake agents at LCC will schedule an appointment with an attorney or provide them with relevant information about the next steps in the process. In cases where further actions or information are required, agents may schedule follow-up calls with the client to provide updates or gather additional details.

Customized Intakes and Case Management

LCC’s intake team uses case management systems to record and manage client information and interactions. This helps ensure that the legal team has access to accurate and up-to-date information when handling the case. All of our customized intake services can be easily integrated into your case management system.

Contract Acquisition Services

Having LCC assist with contract acquisition helps free up your in-house staff and allows you to obtain new clients any time of the day. Our intake agents assist potential new clients 24/7, and can send them the retainer agreement right away for e-signing. Our specialized process has proven effective in getting more retainer agreements signed on the spot.

Web Response Call Center

Consumers with legal issues will often search for legal advice and law firms during their “off” hours. Unfortunately, this is also often “off” hours for law firms. With LCC’s web response service, we make sure that potential clients who inquire about your services online are never left without a timely reply. 

Spanish Support

LCC offers multilingual services to cater to clients who may not be fluent in English. We have agents who are fluent in both English and Spanish on staff and ready to support your diverse audience.

Types of Cases Legal Call Center Handles

Legal Conversion Center has partnered with law firms in El Paso, and across Texas, who specialize in a variety of practice areas. Our intake team is skilled in providing legal intake services in practice areas such as:

  • Auto Accidents
  • Personal Injury
  • Sexual Abuse
  • Sex Trafficking
  • Immigration
  • Nursing Home Abuse
  • Medical Malpractice
  • Hernia Mesh
  • NEC
  • Camp Lejeune Water Contamination

Our intake services for legal firms are completely customizable to your brand, practice areas, potential audience, and firm goals.

Steps In The Legal Call Center Process

The legal call center process involves a series of steps to ensure efficient and effective communication with clients and to provide them with the necessary legal support. Here are the typical steps involved in the legal call center process:

Efficient Call Answering

The process starts with receiving incoming calls from clients or potential clients seeking legal assistance. Calls may come through various channels, such as a dedicated phone line, website, or chat support. Our intake agents will greet callers professionally and courteously. They collect essential information from the caller, such as their name, contact details, nature of the legal issue, and any other relevant details.

Client Screening

LCC’s intake agents are trained in empathy and call control. Our agents listen carefully to the caller’s concerns and identify the main legal issue they are facing. They then categorize the call based on the type of legal matter, such as personal injury, family law, criminal defense, etc.

Obtaining Information

During calls, our agents collect essential information from callers to initiate the client intake process. This information typically includes the caller’s name, contact details, nature of the legal issue, and any relevant facts related to the case.

Helpful Legal Advice

Within their scope of knowledge, our intake agents may provide some general legal information to address common queries or concerns. However, our agents will not provide legal advice. For complex legal issues or matters that require specific legal expertise, our agents may escalate the call to a qualified attorney or legal expert within the law firm.

Managing Cases

At LCC, our agents do more than intake. We also assist with case management. During intake, our agents record all relevant information gathered during the call into your case management system. This documentation helps ensure that your legal team has access to accurate and up-to-date information when handling the client’s case.


In some cases, our agents may receive calls for legal help that is not relevant to your firm. In such cases, we can refer callers to other law firms or legal organizations that specialize in the relevant area of law. If your firm has relationships with firms that we can refer to, we will gladly use that information when making a referral.

Regular Communication

At LCC, we understand that communication is a key element of a successful legal relationship. Our agents will maintain communication with the LCC team and your firm concerning any communication concerns or questions. Our agents may follow up with clients to provide updates, gather additional information, or offer ongoing support throughout the legal process.

The Reasons For Choosing Legal Conversion Center

Partnering with LCC is a no-nonsense way of increasing productivity and efficiency while saving your law firm money. Below are just a few reasons why our partners come back to us time and again:

  1. Cost-Effective: Outsourcing tasks like intake, call screening, appointment scheduling, or web response is a great way to save your firm money. By partnering with LCC, you have access to a team of agents who are already trained and know what to do.
  2. Improved Client Service: Having a dedicated team of agents assisting your clients and communicating improves the overall client experience. Our partners consistently report improved client service and satisfaction when using our services.
  3. 24/7 Availability: With LCC’s 24/7 availability, you never have to worry about missing a potential lead. Our agents are available to assist with calls, emails, or web inquiries any time of day or night, including on weekends or holidays.
  4. Specialized Expertise: Not only are our agents trained in legal intake, but our entire team is trained and certified in areas like empathy, call control, legal terminology, HIPAA regulations, and mass tort client intake

Our training, certifications, and experience are put to work for you to help your law firm grow and thrive.

After reading the above, if you still aren’t sure if LCC is right for you, give us a call to discuss our services and your legal intake needs.