How Legal Call Centers Ensure Compliant Text Message Marketing for Law Firms Text message marketing is a powerful tool for law firms looking to connect with potential and existing clients. With high open rates and instant communication, SMS marketing can improve lead conversion and client engagement. However, compliance is critical to avoid legal risks and …
Call Center HIPAA Compliance and PHI

HIPAA Compliance and Protected Health Information Call centers play a crucial role in the healthcare industry, as they are often the first point of contact for patients seeking medical advice or assistance. However, the rise of digital technology means increasing amount of personal data is available over the internet. As a result, it is more …