What is a Mass Tort Answering Service?

Does your law firm specialize in mass tort lawsuits? Or perhaps your law firm is looking to diversify by offering legal representation for plaintiffs in a mass tort litigation. In either case, a mass tort answering service can be a valuable asset for your firm.

At Legal Conversion Center, our mass tort answering service provides 24/7/365 call assistance and legal intake for law firms. Our intake specialists are trained in mass tort intake, injury law, HIPAA regulations, empathy, and more. Our legal intake answering service provides the customizable, comprehensive support that your law firm needs to get mass tort leads and convert them into clients.

Exactly What Does a Mass Tort Answering Service Do?

A mass tort answering service helps handle the communications for law firms working with mass tort cases. The fact that these cases frequently involve a large number of leads can make it difficult for each plaintiff to feel heard throughout the proceedings. Using an answering service in this situation can be useful.

Learn more about our customizable legal intake answering service with a free quote from one of our representatives.

Benefits of a Mass Tort Answering Service

Attorneys have their hands full with their clients and caseloads, and they rely on their in-house staff to manage the day-to-day workings of the firm. But if your firm is seeking mass tort lawsuit clients, the influx of calls and inquiries could be more than your staff is capable of managing. That’s why outsourcing to a mass tort answering service can be so helpful.

Partnering with LCC for your mass tort answering needs provides the following benefits:

• Affordable and Flexible Service: At LCC, our intake specialists are available 24/7/365. We also offer full Spanish support answering services if you intend to reach out to the Spanish-speaking community. With our flexible services, your firm can respond to clients at any time of day, no matter how they reach out to you. This maximizes your efforts and ensures you never miss a promising lead. 
• Relationship-Building: Mass tort cases can be lengthy, and your clients need to know that you are there for them throughout the process. At LCC, we ensure that your clients feel heard and supported from the moment they contact us (i.e. your firm). With our answering services, your clients will always have access to a friendly and supportive team member when they need assistance.
• Decrease Interruptions: Attorneys who handle mass tort cases often have multiple cases on their docket at the same time. Balancing your caseload should be your focus without interruptions of phone calls or emails that could be handled by other team members. With LCC’s mass tort answering service, you can keep your focus where it is needed most.
• Confidentiality: Mass tort cases often involve personal injuries and other delicate matters. Partnering with LCC ensures that your clients’ information is kept safe and confidential. All of our intake specialists are trained to ensure compliance with applicable laws and regulations.

On top of these compelling benefits, all of LCC’s legal intake services are fully customizable and keep your firm’s brand and goals at heart.

How Mass Tort Answering Services Help Individual Plaintiffs

While the primary goal of a mass tort attorney or law firm is to ‘win’ the case in court, most firms also have a goal of keeping their clients comfortable throughout the legal process. Most clients will have never been engaged with the legal system, and a mass tort case can be intimidating.

At LCC, our mass tort answering services are designed to make your clients feel safe, secure, and supported. Our services provide benefits to individual plaintiffs, including:

• Reliability and Comfort: When a client calls your office, they have questions or need information. At LCC, our intake agents are available 24/7 to ensure that every client’s needs are met in a timely manner. Our agents are trained in empathy and call control to ensure your clients are comfortable speaking with us.
• Flexible Assistance: Now more than ever, clients in need of legal help search and contact law firms from home. Often, clients hope that their needs can be met without having to appear in a law firm or court in public. With LCC’s mass tort answering service, your clients can rest easy. Our team is trained to ask questions and take notes, which will be recorded directly into your CRM or CMS.
• Spanish Support: Around 20% of individuals living in the United States are Spanish-speaking. LCC’s mass tort answering service includes fully bilingual intake support. This provides Spanish-speaking clients with the assistance and support they need without language barriers.

What To Do If You Need A Mass Tort Answering Service

If your law firm is in need of a mass tort answering service, contact Legal Conversion Center to find out how we can help. Partnering with us is simple and effective from the very beginning. If you are ready to partner with a mass tort answering service, here is what you need to do:

• Contact LCC for a free quote
• Learn more about how our services compare to the competition
• Set up your account with our team (generally takes 7-10 business days)
• Pay your 100% refundable deposit
• Collaborate with our team to create the ideal intake process
• Reap the benefits of your new leads and conversions

What Types of Mass Torts We Intake

At LCC, we help law firms generate leads and convert clients across numerous types of mass torts. We partner with law firms across the U.S. who are actively seeking clients for the following mass torts: 

• Zantac Cancer Lawsuits
• Toxic Baby Formula Lawsuits
• Hair Relaxer Cancer Lawsuits
• Tylenol Autism Lawsuits
• Camp LeJeune Water Contamination Lawsuits
• Talcum Powder Lawsuits
• Paraquat Lawsuits
• Philips CPAP Lawsuits Roundup Lawsuits
• Exactech Knee Replacement Lawsuits
• Exactech Hip Replacement Lawsuits

Our Mass Tort Services

At LCC, our mass tort services include more than just answering phone calls and inquiries. We offer comprehensive mass tort support including:

• Call Answering: Our intake agents are available 24/7/365 to follow every lead and convert every applicable potential new client. Our agents answer calls, follow up, track leads, and perform intake tasks based on your firm’s protocols.
• Live Transfers: If a potential new client or client has an emergency or needs to speak with an attorney right away, our agents will forward the call or conduct a warm transfer to ensure your client is not stuck in queue.
• CRM/CMS Integration: All of our intake services seamlessly integrate into your firm’s CRM or CMS system. This way, you have instant access to important information pertaining to mass tort cases, clients, and call analytics.
• Contract Acquisition: Once a caller is qualified, the LCC team will sent the retainer agreement directly to the client. Our technology and integrations allow us to send digital retainers immediately, so we can ‘lock in’ your clients right away.
• Appointment Scheduling: LCC’s intake specialists can access your appointment scheduling system to set up consultations or other appointments seamlessly.
• Analytics and Reporting: At LCC, not only do we collect and report valuable information, we also provide analytics and reports on your lead generation efforts, calls, responses, call duration, and customer service. This ensures that our services are meeting your goals and growing your revenue.

Why Legal Conversion Center?

Legal Conversion Center is different from your average call center. Our unique approach, proprietary process, and innovative technologies all work together to provide the highest-quality mass tort intake services in the industry. Our services and pricing philosophy are designed to maximize your spending and grow your mass tort client base.

Find out how LCC can help you by contacting us today for a free consultation.