What is a Mass Tort Answering Service

In mass tort litigation, a mass tort answering service supports law firms and attorneys. Mass tort answering services are designed to handle the high volume of calls and inquiries that occur when mass tort cases are being handled.

If you are exploring legal intake services for law firms, read on to learn more about how a mass tort answering service could be a tool for growth and success.   

What Does a Mass Tort Answering Service Do?

The primary goal of a mass tort answering service is to provide a centralized point of contact for you, your clients, and other parties involved in the case. A mass tort answering service is a specialized type of call center that is designed to handle the high volume of calls and inquiries that arise during a mass tort case.

A mass tort answering service can help manage these calls and ensure that each caller is handled professionally and efficiently.

The specific services provided by a mass tort answering service can vary depending on the needs of the case. However, some common services may include:

• Call Screening and Intake: Call center agents can screen incoming calls and determine if the caller is a potential claimant. They can also gather basic information from the caller and provide them with information about the case and the legal process.
• Case Management: Once a caller is identified as a potential claimant, the call center can manage their case information and keep track of important deadlines and updates.
• Notification and Communication: Call center agents can notify potential claimants about important updates and deadlines in the case. They can also communicate with attorneys and other stakeholders involved in the case.
• Document Management: Call centers can assist with the collection and management of documents related to the case, including medical records, employment records, and other relevant information.
• Language Support: Mass tort cases can involve individuals from diverse backgrounds who speak different languages. Call centers can provide language support to ensure that non-English speakers can communicate effectively with the legal team.
• 24/7 Availability: Mass tort cases can be time-sensitive, and potential claimants may need to call outside of regular business hours. A mass tort answering service can provide 24/7 availability to ensure that calls are always answered.
• Customizable Scripts: Call center agents can use customizable scripts to ensure that they are providing accurate and consistent information to all callers. This can help streamline the intake process and reduce the risk of errors or miscommunication.
• Analytics: In addition to these services, a mass tort answering service can also provide valuable data and analytics to the legal team. Call center software can track call volume, call duration, and other metrics that can help attorneys understand the scope of the case and identify areas where additional support may be needed.

When dealing with the high volume of calls and inquiries that arise during a mass tort case, an answering service can be an invaluable tool. These services streamline the legal process by providing a centralized point of contact for plaintiffs, attorneys, and other stakeholders.

Benefits of Using a Mass Tort Answering Service

There are many benefits to partnering with an answering service for mass torts. Here are some of the most significant advantages:

1. Professional and Efficient Call Management: With a mass tort answering service, you can delegate call management to a professional third-party service provider. This way, you and your staff can focus on essential tasks, such as case preparation and legal research, while the answering service manages call screening, intake, and management. The answering service provides efficient and professional call management, reducing the likelihood of missed calls and providing prompt responses to inquiries from claimants and other stakeholders.
2. Improved Scalability: As the number of potential claimants in a mass tort case grows, so does the volume of inquiries and phone calls. A mass tort answering service can provide scalability, enabling you to handle large volumes of incoming calls and inquiries without requiring additional staff.
3. Improved Client Experience: A mass tort answering service can provide claimants with a positive experience when contacting the law firm, even during times of high stress and anxiety. The answering service can provide prompt responses, ensure that callers are connected with the right people, and provide reassurance and support throughout the claims process. A positive client experience can improve client satisfaction, leading to better word-of-mouth recommendations and improved brand reputation for your law firm.
4. Improved Cost Control: Managing a mass tort case can be expensive, particularly when the case involves a large number of claimants. Using a mass tort answering service can help your law firm manage costs more effectively. The answering service can provide an efficient and cost-effective way to manage incoming calls and inquiries, reducing the need for additional staff and resources.

As you can see, there are many benefits to partnering with a mass tort answering service. From improving scalability to enhancing client experience and improving data management, these services can provide valuable support and enable your firm to manage cases more effectively and efficiently.

See if Legal Conversion Center is Right for You

If you are considering partnering with a mass tort answering service, Legal Conversion Center could be just the partner you need. At LCC, we are setting industry standards with our proprietary process and commitment to quality. What’s more, our partners consistently report more conversions than ever before after hiring us.

If you are interested in how LCC can work for you, contact us today for a free quote.