Who We Are
LCC’s leadership team have more than 100 years of call center experience and are passionate about conversion rates. Our goal is to help your law firm sign more cases from your marketing and advertising spend. Our Intake Professionals have the highest quality of training, from empathy training to top-notch sales training. You can rest assured that your new client inquiries will be handled with the utmost professionalism, care and attention to detail.
Meet The Team
Chief Executive Officer
I’ve had the privilege of working with and managing some of the finest people in the call center industry. My personal values, and the values of our business, are rooted in a relentless desire to be the very best in all that we do.
We’ve developed several key client relationships on this desire alone, and our commitment to quality and integrity has helped us, and our business partners, be very successful.
Outside of work I’m a devoted family man with two lovely daughters, and I couldn’t be more thankful and happy to have this responsibility.
Scott Blackburn is Partner and President and has over 15 years of call center experience. Scott works with the legal management team, as well as clients, and has direct oversight of Legal Conversion Center’s operations process.
Scott believes that quality service originates at the operations level. He understands the technical needs of law firms and uses his knowledge, skills, and abilities to help LCC stay on top of the latest tools in the industry. He understands that LCC’s service assists people in getting the help they need quickly. His desire to make that process easier for the client makes LCC the leader for legal call center solutions.
Scott’s contribution to Legal Conversion Center is immeasurable. In addition to overseeing operations, he has built long-lasting relationships with some of the country’s top law firms and top legal lead providers in the industry.
Scott has many certifications in the IT world that allow for quick fixes to many issues throughout the organization. His work behind the scenes ensures that calls flow in and out of LCC without disruption.
Director of Client Services
I have had the pleasure of working in the legal industry since 2009. My humble start was working in Social Security Disability and grew from that into the legal marketing space. In the past and in my current role I provide high-level account management to ensure that law firms are able to grow their business.
The Client Services team at Legal Conversion Center aims to build a great firm experience so that firms can focus on case management and winning cases. We work to ensure that our intake and retainer process is seamless with the firms’ operations.
Billy came to Legal Conversion Center as General Counsel in June of 2021 after building and managing mass tort dockets for a major mass tort law firm in Houston, Texas. In his previous role he managed a book of business across a variety of dockets that exceeded $15MM in case acquisition costs for practice areas as varied as personal injury, Social Security disability, and eminent domain, among others.
Billy also spent 10 years in online advertising before becoming a lawyer, and was previously at a nationally-known medical malpractice firm, as well as the Bexar County District Attorney’s office. His J.D. is from The University of Houston Law Center, his B.S. is from TCU, and he is licensed to practice law in Texas and Arizona. He has a wife and three daughters and they live in Phoenix.
Chief Technology Officer
Jonathan has developed extensive expertise in developing and deploying contact center solutions with over a decade and a half of experience, including much of that time with Legal Conversion Center.
The enterprise software his team builds and maintains incorporates innovative employee engagement techniques and extensive integrations to industry-leading software solutions. Previous call center solutions he has developed are currently adopted by companies around the globe, including Fortune 1000 companies.
Jonathan is an advocate for Foster Care Youth and Foster-to-Adopt programs. He and his husband have four children through adoption. Not afraid to travel and work remotely, Jonathan has traveled full-time in an Airstream but still calls Vermont home.
Human Resources Director
Monica Ingram is the Human Resources Director and Tax Specialist at LCC. She has more than 17 years of experience in the call center industry. Monica is responsible for all Human Resources activities, including recruitment, training, professional development, appraisals, conflict resolution, rewards/incentives, state/federal legal compliance and payroll management. She is a key player in maintaining LCC’s work culture and is also the Senior Tax Specialist for the business.
I started with the Legal Conversion Center in 2018 as a sales representative. In the four years of working with the company, I have had an opportunity to touch almost all aspects of the operations side of the business. This allows me to be successful in my current role of Operations Director. I am able to make on the spot, informed decisions that result in “Perfect Service” for the Law Firms we represent.
With over 20 years experience in Customer Service, I am able to connect with employees, customers (both internal and external) and clients from various backgrounds and cultures. I am results driven and strive to achieve the best possible results for each and every one of our very important clients.
Client Account Manager
I came to Legal Conversion Center in February of 2020, where I have applied my extensive experience in customer service to my role as Legal Account Manager. I work extensively with our clients throughout the onboarding process to customize their account structure based on their specific needs, as well as continuing to maintain a close relationship dedicated to providing an exemplary experience for both the firm and their clients.