Who We Are
LCC’s leadership team have more than 100 years of call center experience and are passionate about conversion rates. Our goal is to help your law firm sign more cases from your marketing and advertising spend. Our Intake Professionals have the highest quality of training, from empathy training to top-notch sales training. You can rest assured that your new client inquiries will be handled with the utmost professionalism, care and attention to detail.
Meet The Team
Scott Fuentes is Partner and Chief Business Development Officer at Legal Conversion Center. Scott has more than 10 years of call center experience. He helped built one of the largest legal specific call centers in the country. Scott is also key in developing many of the industry’s leading intake and conversion software for call centers.
Scott Blackburn is Partner and President and has 15 years of call center experience. Scott works with the legal management team, as well as clients, and has direct oversight of Legal Conversion Center’s operations process.
Scott believes that quality service originates at the operations level. He understands the technical needs of law firms and uses his knowledge, skills, and abilities to help LCC stay on top of the latest tools in the industry. He understands that LCC’s service assists people in getting the help they need quickly. His desire to make that process easier for the client makes LCC the leader for legal call center solutions.
Scott’s contribution to Legal Conversion Center are immeasurable. In addition to overseeing operations, he has built long-lasting relationships with some of the country’s top SSD firms and some of the top legal lead providers in the industry.
Scott has many certifications in the IT world that allow for quick fixes to many issues throughout the organization. His work behind the scenes ensures that calls flow in and out of LCC without disruption.
Monica Ingram is the Human Resources Director and Tax Specialist at LCC. She has more than 17 years of experience in the call center industry. Monica is responsible for all Human Resources activities, including recruitment, training, professional development, appraisals, conflict resolution, rewards/incentives, state/federal legal compliance and payroll management. She is a key player in maintaining LCC’s work culture and is also the Senior Tax Specialist for the business.
Jim Tressler is Chairman of the Board, Partner, and works with the Senior Management Team in finance, strategic planning, and company expansion. Jim has more than 45 years of experience as an executive in the Customer Contact Center industry. Jim is also a past Vice President of the Call Center Industry Association.
Jim believes in the Golden Rule and that “excellence isn’t a skill, it’s an attitude.” Jim also believes in the credo of, “if you can’t measure it, you can’t manage it.”
Jim has overseen the opening or expansion of 40 Customer Contact Centers for various companies, American Airlines and his own company Guaranteed Marketing Solutions Inc. Jim believes that a company’s most important asset is its people.