![A robot works alongside humans in a call center. As AI is on the rise in the call center industry, the FFC bans the use of AI voices in unsolicited robocalls.](https://cdn.powa.com/www.legalconversioncenter.com/images/wp-content/uploads/2024/03/as-ai-and-robocalls-are-on-the-rise-in-call-centers-the-ffc-bans-the-use-of-ai-voices-in-unsolicited-robocalls-300x158-250-critical-desktop.jpg.webp)
The Federal Communications Commission (FCC) adopted a declaration that recognizes AI-generated voices on calls as artificial under the Telephone Consumer Protection Act (TCPA). The ruling took effect immediately after the announcement on February 8, 2024. The TCPA does not allow calls using artificial or prerecorded voices without the express consent of the called party. At …