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Legal Intake Services for Law Firms

Legal Conversion Center has over 10 years of experience and was one of the first to offer intake services to law firms like yours. We give our specialists in-depth training and employ a quality assurance team that uses a proprietary 32-point call grading system to measure vocal tone, empathy, grammar, spelling, talk time, and intake accuracy.

We know that every law firm is different, and your clients deserve an intake experience that matches your goals and services. That’s why the highly trained specialists at our legal intake center conduct screening processes and appointment scheduling in a way that shows compassion to prospective clients while helping your firm grow.

Reach out to us today to learn more about our effective services.

Why do Law Firms Use Our Legal Call Center?

Law firms use our call center to streamline client management, improve accessibility, and increase conversions. During the typical legal intake phone call, our professional agents collect legal issue information from the client and schedule an initial consultation.

By giving these tasks to dedicated legal intake specialists, your law firm can focus on the legal process and other core services, knowing potential client needs are being addressed rapidly and efficiently.

In addition, our 24/7 legal call center can handle varying call volumes to ensure continuous client support. You can also adjust the call center’s capacity during high-demand periods or marketing campaigns.

By hiring us to handle not only the initial contact but the entire legal intake process, you’ll give potential clients the ability to reach your firm at any time, strengthening lawyer-client relationships and your reputation for accessibility. Ultimately, our legal intake professionals can enhance efficiency, client satisfaction, and maximize the effectiveness of your legal intake process.

Legal Intake Services We Offer

Our legal intake center offers comprehensive services geared toward improving conversion rates and giving your firm extra time to focus on client legal issues. You can count on us to provide the following services:

Schedule Appointments

Without a dedicated team setting up initial consultations and scheduling appointments, it can be difficult to get prospective clients to hire your firm. That’s where our legal intake center can help. Our team will answer inbound calls, schedule in-person client meetings, and even patch clients through to your team. 

Case Management Integration

Our trained professionals will provide the back-end administrative support you need to manage your caseload and leads. Here’s what our team can do to offer effective case management integration:

  • Track the calls you receive: We’ll record peak hours for incoming calls, average call times, potential client call outcomes, and more. Then, we’ll use this information to determine how effective your lead generation strategies are, determine how to improve your strategy and enhance our process to yield better results.
  • Share data: Our agents will document trends, lead behavior, and other aspects of your legal intake process. We’ll share this information with your team and collaborate with you to figure out how you can improve your overall client intake process.
  • Potential client email: Following every call, our intake team will send you a follow-up email with accurate information regarding the potential client. That way, you never have to worry about missing prospective clients.
  • Sending contracts: Our legal intake center can also use email and texting to provide clients with retainer agreements and Health Insurance Portability and Accountability Act (HIPAA) documents they can sign electronically.¬†

Dead Lead Follow-Up

Dead leads can result from a number of factors, including potential clients losing interest in taking legal action, taking their business elsewhere, or not getting the responsiveness they were hoping to receive from your current legal intake receptionists.

Our legal intake center understands the frustration of losing quality leads because your firm lacks the staff or resources to convert a potential client into a satisfied customer. That’s why we offer a dead lead follow-up service, which includes:

  • Consistent communication and follow-ups with the potential client
  • Professionals trained to follow up with lost clients and get them back
  • Strategies geared toward maximizing your return on investment (ROI)

Spanish Support 

You could be missing out on clients if your firm lacks Spanish-speaking legal receptionists or a dedicated Spanish-language answering service. 

Fortunately, our team can boost your conversion rates and increase your ability to service more of the population by offering Spanish support.

With our Spanish support services, you will save on translator costs, strengthen your credibility with the Spanish-speaking community, and increase your revenue.

Highly Customizable Legal Intake Services

At Legal Conversion Center, we are more than the average legal intake center. Our dedicated staff offers a unique approach to law firm intake that includes customized services. When you work with our team, you’ll realize that the following customizable services truly make a difference:

  • Identify desired cases or case subtypes
  • Create customized intake scripts
  • Develop a customized and effective online intake form
  • Establish protocols that target your desired clients

The personalized services listed above constitute the backbone of our highly effective legal client intake process. By employing these processes, you’ll likely see an increase in the amount of initial consultations and new clients you receive.

Many of our services can be customized and offered 24/7 to fit the needs of your law firm. If you have questions about how a legal intake call center works or how we can help you, we have answers. Contact us to find out more about our legal intake process. You can also find answers to common questions by visiting our FAQ page.

How Our Billing Works

Our goal at Legal Conversion Center is to make our billing system as simple and as easy to understand as possible. With no minimum charges and no overage fees, we offer an affordable flat rate per minute or a flat rate per lead charge, depending on your needs, with no minimums or overage charges.

Types of Cases We Handle

Our legal intake center understands that the average law firm takes on a variety of different cases every year, from personal injury claims to mass tort cases. That’s why our team offers customizable intake services for a number of different practice areas.

We provide inbound and outbound services for law firms handling cases, including:

  • Auto accidents: Car accident victims are often emotionally traumatized and in shock after a collision. Our team understands how psychologically stressful these incidents can be, which is why our compassionate intake specialists can respond patiently and empathetically to calls from auto accident victims, giving them the time they need to explain their situations.
  • Personal injury: Sustaining an injury in an accident caused by another party can be incredibly frustrating. Our team is sympathetic to personal injury victims and can provide the intake services they need to feel heard. 
  • Slip and fall: Slip and fall victims may be dealing with serious head and back injuries when they reach for the phone to contact your firm. Luckily, our specialists will be here to answer their calls and guide them through the intake process with patience and understanding.
  • Sexual abuse: Victims of sexual abuse often experience a great deal of emotional pain and distress. The entire team at our legal intake center understands how difficult it must be to reach out for legal help after experiencing abuse. That’s why our agents will exhibit the utmost care and compassion when speaking to these potential clients.

Mass Tort Intake

Since mass torts can be incredibly expensive for law firms, it’s important to make sure you’re generating the leads and signing the new clients you need to cover your bottom line. If you don’t have the staffing required to sign potential clients, you could end up losing money.

The good news is our team can improve your legal intake process and get you the clients you need to generate revenue from mass torts. We have experience helping some of the largest law firms get more mass tort leads, so we’re confident we can offer the intake services you need to take on more cases like these:

Additional Case Types

With over 10 years of experience helping law firms like yours sign prospective clients, we’ve provided client intake services for countless legal cases. You can be confident our agents have the training and communication skills required to cater intake services to individuals seeking to overcome the following challenges:

  • Sex Trafficking
  • Immigration
  • Nursing Home Abuse 
  • Medical Malpractice

Our client base is increasing, which means the practice areas mentioned above are not the only ones we can help you with. Don’t worry if you don’t see your law firm’s practice area listed. Contact us to find out how we can best serve you. We’ll be happy to answer any questions you have and determine if we’re able to provide the services your firm needs to expand.

Why Choose Us

There are many reasons why we are a step ahead of other call centers. When you agree to work with our legal intake center, you’ll enjoy a number of benefits that not many other teams can provide. Here’s why our team is the smartest choice you can make for your firm:

  • We do everything we can to give you quality conversions, including in-person appointments, live phone calls, and even signed retainers.
  • We have 100+ years of combined experience working in sales, call center environments, and legal intake centers. We have the communications skills and knowledge required to increase the amount of clients you sign.
  • Our agents are highly trained specialists who know how to handle every type of call you may receive. You’ll be happy to hear that our team is closely familiar with HIPAA requirements, legal terms, mass torts, and nearly every type of personal injury case.
  • We customize our services to fit your law firm’s needs.
  • We are committed to the satisfaction of your potential and current clients. We record all the calls we take so that you can expect 100% transparency.

These are only a few of the reasons why our team is the right choice for you. We encourage you to learn more about our qualifications and the effective services we provide by reaching out to us. We’ll be happy to speak with you, explain our services in detail, and answer any questions you have about our legal intake process.

Ready to Get Started?

Once the Legal Conversion Center team goes to work for you, you’ll have more time to focus on gathering, building cases, representing clients, and doing everything it takes to obtain positive outcomes. As a result, your firm will likely gain recognition, garner attention and credibility, and see a considerable increase in new clients.

Contact us today by calling or completing our online form to learn more about how we can help your firm. You can request a quote on our website or get in touch with one of our friendly representatives to get your questions answered. We look forward to hearing from you and getting the qualified leads your firm needs to succeed.