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Frequently Asked Questions

Are you 24/7/365?   

Yes. Our conversion center is open 24 hours a day, 365 days a year.

Is your call center HIPAA compliant? 

Yes.  All of our software is HIPAA compliant. In addition,  ALL of our Intake Representatives go through official HIPAA training and certification.

Do you offer Spanish language support?   

Yes. Our call center is staffed with both English and Spanish-speaking Intake Professionals. If your law firm is doing any adverting to the Spanish speaking community, then Legal Conversion Center has the perfect solution for you.

Do you offer contract services?   

Yes. At Legal Conversion Center, we provide contract services for all case and sub-case types.

Do you offer dead lead follow up services?   

Yes, we offer dead lead follow up services. If you have a database of leads that need to be followed up on, we can help. Let our highly trained Legal Intake Professionals reach out to those leads and turn them into signed cases on your behalf.

How does your billing work?   

At Legal Conversion Center, we believe in making our billing system as simple and easy to understand as possible. We offer an affordable flat rate per-minute, or flat rate per lead charge depending on your needs, with no minimums and no overage fees. Contact us for more details.

Do you have any long-term contracts?   

No. Our services are provided on a month-to-month basis, and you can cancel at any time.

Do you offer contract services to personal injury firms?   

Yes, and we pride ourselves on being the only company in the industry to offer this service. Please contact us for more information.

Is Legal Conversion Center owned by a law firm, attorneys, marketing company or legal consulting firm?   

No. We have ZERO conflicts of interest. The information collected through our intake processes is your proprietary information and will not be shared with anyone other than you and the team at your law firm.

If there is a problem with my account who can I reach out to and how fast do you respond?  

If there is a problem with your account you can reach out to your personal account manager and they will resolve the issue within one business day, including weekends. You will also have direct access to one or more of the Principals of LCC. You can rest assured that you will be able to reach someone quickly and get your issue resolved.

How long will it take to get my account set up? 

The complexity of your account determines the length of the set-up process, but typically an account can be set up in 7-10 business days. Rush considerations can be accommodated, but please contact us for more details so we can better understand your needs.

Is there a deposit required to get started?

Yes. We require 100% refundable deposit. This amount is calculated by analyzing your anticipated usage for one months’ time.

Is there a setup fee?

Yes. There is a setup fee of $1,000 that includes the following: 500 Free Minutes, the programming of your account, unlimited intake scripts that you can customize, CRM integration, live chat integration, intake representative training, DID number(s), personalized greeting messages, voice mailboxes and creating customized reports.

What kind of quality assurance program does LCC have in place?

We monitor and listen to thousands of calls each month. These calls are graded on more than 30 different variables from voice quality to client acquisition success.

What are the benefits of outsourcing to a legal answering service?

A missed call can result in lost leads, resulting in lost income for the law firm. Unless your staff is capable of handling all of the calls your company receives, callers may hang up and contact your competition.

By outsourcing to a legal answering service, more calls will be answered and more of your callers will receive exceptional service. They can reach a live agent regardless of whether they are calling during non-business hours or on the weekend. Your potential client will appreciate not having to leave a message or wait on hold for a long time.