Ready To Get Started?
1-833-522-3683

BLOG

How to Outsource a Legal Assistant

Posted on Thursday, February 2nd, 2023 at 12:06 pm    

Female and male call center outsource legal assistant.

Being an attorney is a complex, sometimes challenging, career. Attorneys have a hefty workload balancing between clients, office tasks, court dockets, and never seeming to have enough hours in the day. Add to these general tasks the finer details of the job, such as phone calls, emails, and signing a plethora of documents, and the role of an attorney becomes even more chaotic.

The good news is that attorneys can delegate some tasks to their paralegals, legal assistants, or other staff members. Of course, the first step is hiring qualified individuals who you can trust to tackle the workload with the same degree of dedication and professionalism as you would. Depending on where you are located, you may have a large or small pool of potential hires. Fortunately, nowadays, you can outsource to skilled legal assistants located almost anywhere who are trained to support your law firm remotely.

Curious about how outsourcing to a legal assistant works? Outsourcing and delegating tasks is a great way for attorneys to focus their time and efforts and maximize the return on their investment when hiring. 

What does a Legal Assistant Do?

A legal assistant is someone who works with attorneys and law firm staff handling administrative tasks that may otherwise fall to the attorney. A virtual legal assistant performs the same tasks, but remotely. A legal assistance communicates with the attorney and firm through email, chat, text, telephone, or other means throughout the day.

Some of the most common administrative tasks that legal assistants perform include:

  • Answering phone calls
  • Greeting clients (if in the office)
  • Responding to emails
  • Responding to general questions about the attorney, firm, or services
  • Coordinating schedules
  • Scheduling meetings
  • Making appointments

In addition to administrative tasks, legal assistants may also help with legal tasks, depending on their skill, training, and/or education. Some legal tasks that legal assistants may help with include:

  • Sending and processing invoices
  • Managing firm billing
  • Organizing documents and files
  • Filing documents
  • Conducting legal research
  • Drafting legal documents

Ultimately, the tasks that a legal assistant is assigned will depend on their skills and training, as well as the needs of your firm.

What’s the Difference Between a Legal Assistant and a Paralegal?

There are many similarities between legal assistants and paralegals. In fact, many firms use the titles interchangeably. But generally speaking, there are some differences between the primary roles of each position. Most notably:

  • Legal Assistant: Manages administrative and general office tasks as needed.
  • Paralegal: Manages tasks under the supervision of an attorney, such as drafting pleadings, filing documents, communicating with courts, and assisting clients. 

Often, paralegals perform many of the same tasks as legal assistants, however, paralegals often have a higher level of education and training, and work more closely with attorneys and clients.

How to Outsource Your Legal Assistance Needs

If outsourcing to a legal assistant sounds like something your law firm could benefit from, a great way to start is identifying your needs and then researching your options. See below for some helpful tips on where to begin.

Identify Your Firm’s Needs

There are many tasks in a law firm that don’t directly generate revenue. Many of these tasks are administrative in nature, such as research, data entry, filing, and legal intake. If your staff is currently stretched thin, outsourcing some tasks to a legal assistant could be a great way to boost revenue generation by having your in-house staff focus on those tasks. 

Set a Budget

The goal of outsourcing to a legal assistant is to allow attorneys and in-house staff more time to focus on revenue-generating tasks. Before hiring a legal assistant, take a look at your law firm’s budget and revenue. Consider how many hours your current staff spends doing those tasks, and at what pay rate. Then, calculate how much money could be saved by hiring a legal assistant for those tasks. This is how you will determine what sort of budget you are looking at to invest in a legal assistant. 

Recruit, Interview and Hire

Once you know what your budget is, your next step is finding potential hires and interviewing them. There are a few ways you can find legal assistants – websites, referrals, LinkedIn networks, or outsourcing agencies like Legal Conversion Center.

Take your time when interviewing to find someone you feel comfortable working with remotely. Some good qualities to look for in a legal assistant include:

  • Some level of education in the legal or business industry
  • Relevant knowledge or experience in the legal industry
  • A working knowledge of law and legal terminology
  • Willingness to communicate openly and regularly
  • Knowledge of legal programs, websites, and software
  • Personality traits that will complement your team

Set an Onboarding Schedule

Once you have found the perfect candidate, the next step is setting an onboarding schedule. For at least the first few weeks, it will be helpful for your legal assistant to work the same hours that your firm is open. You may be in different time zones, so coordination and communication are important. You should know within a few weeks if the relationship is going to work well for your firm and the new hire.

What are the Benefits of Hiring an Outsource Legal Assistant?

There are numerous benefits to outsourcing work to a legal assistant. Some of the most notable benefits to law firms and attorneys include:

  • Reduces Cost: Outsourcing generally is on a contract basis and does not include costs like benefits, payroll taxes, or insurance.
  • Saves Time: Outsourcing to a legal assistant frees up your time so you can focus on the core tasks that need your attention.
  • Improves Customer Service: When you and/or your staff are stretched thin, the quality of your customer service can suffer. Outsourcing to a consistent legal assistant can ensure that your clients and potential clients receive quality, consistent service every time they call or email.
  • Improves Efficiency: Legal assistants take care of many tasks that otherwise would fall to attorneys. By delegating tasks, your entire office runs more smoothly and efficiently because your team members are each doing what they are best at.  

Other Outsourced Services to Consider

Outsourcing to a legal assistant sounds pretty great, right? Did you know that companies like Legal Conversion Center offer this service and many others that can improve your firm’s efficiency and bottom line? In addition to legal assistants, LCC provides:

Answering Services

Legal Conversion Center is a law firm’s one-stop for all legal intake needs. Our entire philosophy is based on the idea that great outsourcing can help law firms be more efficient and effective, and therefore, can better care for the needs of their clients. That’s why our intake team is specially trained in legal intake, including legal terminology, empathy, HIPAA regulations, call control, and more.

Why Legal Conversion Center  

Why choose LCC over the competition? When it comes to legal intake, there is no competition! LCC’s proprietary process and innovative technology sets us apart from our competitors. Not only that, but with decades of call center and customer service experience, we know what our clients need. When you partner with LCC, you are guaranteed to see an increase in your conversion rates, client satisfaction, and overall efficiency.


Best States To Practice Personal Injury Law

Posted on Thursday, February 2nd, 2023 at 11:30 am    

Team of call agents helping clients in the best states to practice personal injury law.

Personal injury law is a very common practice type, and one that is relevant in all states. Clients in all 50 states rely on personal injury lawyers to help them protect their rights and get justice after an injury. But for lawyers, not all states are as convenient for personal injury law as others. In our guide below, we take a look at the top five best states to practice personal injury law, and what sets them apart.

No matter what state you choose to practice law in, Legal Conversion Center can help you get the personal injury clients and conversions that you need to grow.

Criteria for Evaluation

There are a few reasons why some states are more convenient for personal injury lawyers than others. Many of those reasons involve the state’s court system. Some of the relevant factors in the court system include:

  • State negligence laws
  • Damages awarded to defendants
  • Judge fairness and competence

In addition to the court system, there are other factors to consider when practicing in different states, such as job growth, housing market, and average salaries. At LCC, our list below is based on all of these factors. We summarize the top five best states to practice personal injury law to help both seasoned lawyers and those looking to hang their first shingle. Here is the count down:

Growth States For Personal Injury Firms

The guide will highlight the states most favorable for personal injury cases. A countdown is below:

5. Illinois

The court system in Illinois is pretty standard when it comes to negligence laws and personal injury cases. But where the state shines for lawyers and law firms is in its healthy economy. The economy in Illinois has improved over the past few years. The average mean income among lawyers is one of the increases that may bring more lawyers into the state. Between 2014 and 2018, the mean income increased by more than 22%

While income has increased in recent years, the overall cost of living in Illinois remains fairly stable and moderate. Compared to many other states, Illinois remains a relatively affordable place to live with reasonable average home prices.

4. Maine

Maine is a great state to practice personal injury law primarily due to their generous legal system. the state is one of only two state (North Dakota being the other) that has a statute of limitation of six (6) years on personal injury claims. That is three times longer than most states. Additionally, this state has more strict auto insurance requirements than other states, which means that drivers who are injured are more likely to get a reasonable settlement if they are injured by someone who is uninsured or underinsured.

3. North Dakota

North Dakota also has a lot going for it in the way of personal injury rules. As we mentioned, it is the only other state in the U.S. to have a six-year statute of limitations on personal injury claims. Another reason (albeit unfortunate­) that North Dakota is a great place for personal injury lawyers to practice is that there are a lot of auto accidents in the state. Per capita, North Dakota has one of the highest rates of fatal auto accidents in the U.S. They are also known for having one of the highest rates of inattentive (i.e. negligent) drivers. While that is certainly unfortunate for drivers and injured victims, it means that there is plenty of business for personal injury lawyers.

2. Florida

Florida is not as well-known for economic growth and legal salaries as other states, but it is a very lawyer-friendly state. In fact, there are around five lawyers for every 1,000 residents in Florida. But don’t let the high density of lawyers deter you – Florida is a state with a high rate of personal injury cases. That is partly due to the vast highway system, and partly due to the influx of holiday tourists.

Coupled with a generous population of drivers on Florida roads at any given time, one reason that Florida is one of the best states to practice personal injury law is because of the state’s lax insurance laws. Florida only requires personal injury protection (PIP) insurance, which generally only covers the policyholders injuries. Liability insurance is strictly voluntary, which means a lot of people who cause accidents will not be held financially liable for the injuries and damage they cause. This is when personal injury lawyers are needed most to help clients pursue justice.

1. Massachusetts

Massachusetts is a great state to practice personal injury law if you prefer to settle your cases, rather than take them to trial. This has the lowest percentage of uninsured drivers in the U.S. That means less claims involving uninsured drivers and insurance companies fighting over paying out claims.

Massachusetts also is known for having a high rate of medical malpractice claims each year, which is another plus for personal injury lawyers who are skilled in medical malpractice law. The reason that malpractice rates are so high is due to the state’s innovative and advanced hospital systems, which frequently feature technology and medical equipment to treat patients. There are also high rates of pain and suffering claims in medical malpractice cases, which are more subtle. This is a ripe field for a lawyer skilled in medical torts.

The state also ranks number one on our list because of their healthy economy and low population of lawyers. The state has seen income and employment growth in recent years, but the percentage of law offices remains below three percent. With healthy average incomes for lawyers, Massachusetts is a great place to start out, or take your already thriving law firm to a new level.

Let Us Help Your Firm Grow

Whether you are a new lawyer just starting out, or are a seasoned lawyer looking for a new environment to practice – the top five best states to practice personal injury law we discuss above each offer something enticing. From growing economies to higher-than-average salaries, few insured motorist to high rates of medical malpractice – these states are a great place to practice personal injury law.

At Legal Conversion Center, we help lawyers and law firms grow their firms. By partnering with us, your firm has a stable and consistent intake system and team that is there for you no matter where you choose to set up practice.

Streamline Processes 

One of the many benefits of working with LCC is our streamlined processes. Legal intake services are available 24/7/365 to law firms in every state. Intake specialists are trained in matters related to personal injury law, including qualifying leads, HIPAA regulations, empathy, and call control. Our services are also easily integrated into your case and client management systems so you have immediate access to the information you need.

Retain More Clients 

At LCC, we know that personal injury cases can be complex and time consuming. With our 24/7/365 services, you will never miss a potential client who calls or emails. What’s more, we have the highest conversion rates among legal call centers. Our team is efficient and effective at retaining more clients and growing your firm.

Know Your Numbers

Want to boost your leads and convert more inquiries into paying clients? That’s what we do at LCC. Our mission is to improve your conversion rate and boost your firm’s return on investment (ROI). With our competitive pricing and innovate process, LCC is the only choice for legal intake that works for your firm. Find out how LCC can grow your firm with a consultation and quote.


How to Get Immigration Leads

Posted on Thursday, February 2nd, 2023 at 10:08 am    

Female intake specialist processing immigration leads for legal firms.

The success of your law firm depends on the success of your marketing efforts. The right marketing strategies can boost your immigration leads and clients. Are your marketing efforts generating leads and converting them into clients? If not, it may be time to address how to get immigration leads more successfully.

At Legal Conversion Center, we have decades of experience helping law firms generate leads, qualify them, and convert them into paying clients. Read on to learn more about how you can get more immigration leads and take your law firm to new heights. 

Know Your Audience

As an immigration law firm, you are seeking clients with specific needs. That means your marketing needs to be targeted to those potential clients. Your ideal audience will be individuals and families who are looking for immigration law assistance. They may be located in the United States, or be searching for help from outside the U.S. Researching where potential clients are located can help you target specific states, cities, or regions.

It is also important to understand who your audience is, and what type of legal help they are looking for. Individuals looking for immigration law assistance will search for terms like:

  • Green Cards
  • Family-Based Immigration
  • Employment Immigration
  • Deportation
  • U.S. Citizenship

Knowing your audience is the first step to creating a successful marketing plan that will generate more quality leads.

Identify how they search for help

Once you identify your audience, you need to also know how they are searching for legal help. Are they searching on Google? Browsing social media? Asking friends and family? Or maybe they are searching through the newspaper. The fact is, you can’t reach potential clients if you don’t know where to place your branding and advertisements. The more you know about your audience and their habits, the better you can plan your marketing to meet their needs.

Marketing Tactics to Generate Immigration Leads

Most law firm leads are generated online. That’s why search engine optimization, content marketing, and pay-per-click ads are so popular. The more your law firm is placed in front of potential clients, the more likely they are to click on your website, complete a form, or give you a call. Some of the most effective marketing tactics to generate leads include:

Appear Locally with a Google Business Listing

When potential clients begin searching for immigration law firms, they will most often begin with Google. The search results on Google will include Yelp and other resources that are proximate to the searcher’s location. You can attract more leads by completing a Google Business Listing and appearing in more local searches. 

Paid Search Ads

Paid search ads is one of the best ways to generate immigration leads. Pay-per-click (PPC) and Google Adwords campaigns are two of the most popular services. With these services, you can monitor and track your return on investment (ROI), as well as which campaigns are performing best, and which could use some help. PPC ads, in particular, are a great way to get featured at the top of search results pages when someone searches for your target keyword.

Search Engine Optimization

Search engine optimization, or SEO, is one of the most tried-and-true ways to boost organic traffic and leads. Google algorithms use keywords and other SEO metrics to determine which websites appear in search results, in which order. To rank toward the top of page one, you will need to SEO optimize your website and content based on your target keywords, such as “immigration law firm,” “Houston immigration lawyer,” etc. 

Social Media Ads

Social media is a great way to specifically target your audience. Using different social media platforms is a great way to reach a wide variety of ages and demographics. Targeting within those platforms includes use of hash tags, keywords, and targeted ad campaigns.

Email Marketing

Email marketing is still a viable option to generate leads. Building your list of email contacts is an ongoing process as you market and network. Drip campaigns are a popular way to generate immigration leads because you can pre-set messages or newsletters and have them delivered over time.

Networking with other firms

Lawyers in the same region frequently attend the same events. Networking with other law firms is a great way to generate quick, quality leads. For example, someone contacts your friend’s law firm with immigration questions, but they only practice personal injury law. Instead of referring them back to Google or the Bar Association, have your friend refer the potential client directly to you. In exchange, you can refer leads back to them when the situation warrants.

Tips for Closing Leads

Once you start generating immigration leads, the next step is closing on those leads. There are a few things you can do to close leads and ensure that the leads your law firm gets are as applicable as possible. 

Write for Your Audience

Choosing keywords is important, but so is how you use them. When creating content for your website, blog, or marketing campaigns, make sure to write for your audience. If you are targeting individuals looking for immigration services, an ad campaign about a defective medical device likely will not drive leads to your site. A campaign about changes to recent immigration laws, however, might.

Automate as much as possible

Automating your lead generation strategies is a great way to keep your marketing moving forward without having to ‘babysit’ the process. Services like Google Analytics are highly automated and can keep track of your ad campaigns and which strategies are working the best. Analytics tools will track and easily report key information like ROI, leads, cost per lead, conversion rate, and more.

Outsource Legal Intake to Save Time and Money

As a lawyer, you stay busy with your caseload and docket. The last thing you need to be concerned with are the details of your ad campaigns or tracking where your leads are coming from. Fortunately, with companies like Legal Conversion Center, you don’t have to. Outsourcing legal intake to a company like LCC can save you time by allowing you to focus on where you are needed most. Outsourcing can save you money because you don’t have to worry about hiring or training someone, or relocating a staff member to fill the intake need. 

About Legal Conversion Center

At Legal Conversion Center, we are more than a law firm answering service. We offer comprehensive legal intake services to law firms throughout the United States. Our philosophy, training, and state-of-the-art technology makes us truly a one-of-a-kind call center that our partners trust. When you partner with LCC, you have access to our fully-customizable services, including:

Our mission is to generate more quality leads and get more conversions for your law firm. Find out more about how our services can work for you by contacting us for a free quote.


Toxic Baby Formula Lawsuit

Posted on Tuesday, December 27th, 2022 at 8:40 am    

Need a toxic baby formula lawsuit intake specialist? If your Law firm is seeking clients related to baby formula and NEC, it is important that your intake team understands the emotional and delicate nature of these cases. At Legal Conversion Center, our legal intake services are provided by highly trained intake professionals. Our team knows how important it is to be compassionate while effectively guiding potential clients through the intake process. We can handle your intake needs so you can focus on your clients.

Lawsuit Information

Studies dating back to the 1990s suggest that feeding premature babies cow’s milk-based formulas can increase the risk of NEC substantially. In 2011, the U.S. Surgeon General’s office reported that, among vulnerable premature babies, “formula feeding is associated with higher rates of necrotizing enterocolitis (NEC).” In 2012, the American Academy of Pediatrics also stated that premature babies should only receive human-based milk (breast milk) due to the risk of NEC associated with cow’s milk-based formulas.

As if the NEC risk alone isn’t bad enough, manufacturers of potentially toxic baby formula have failed to include a warning on their product labels, or provide guidance to healthcare providers on how to reduce the risk of NEC. As a result, angered parents and caregivers have filed lawsuits against manufacturers like Abbott Laboratories, Inc. (Similac) and Mead Johnson & Company, LLC (Enfamil). Baby formula lawsuits contain causes of action including:

  • Product Liability for Design Defect
  • Failure to Warn
  • Negligence
  • Intentional Misrepresentation
  • Breach of Warranty
  • Wrongful Death

The strongest argument in these lawsuits is the fact that research finding show a clear correlation between cow’s milk-based formulas and NEC, but formula manufacturers continued to manufacture and sell the products without a warning. Plaintiffs contend that the manufacturers knew, or should have known, about the risk of NEC but intentionally failed to place adequate warnings on product labels.

What is Necrotizing Enterocolitis?

If your law firm’s intake team is screening potential clients for NEC-related cases, it is important that your team knows what NEC is. NEC is a gastrointestinal disease that occurs mostly in premature babies. Babies at the highest risk are those born weighing less than 3.25 pounds who receive baby formula during the first days and/or weeks of life.

Experts believe that cow’s milk-based formulas cause buildup and inflammation in the intestines because the premature baby’s body cannot process it properly. As a result of the inflammation, the intestinal wall can erode or die (necrosis). This can lead to bowel perforations, infections, sepsis, and death. Since a premature baby’s immune system cannot fight off bacteria, infections can be fatal.

Parents and healthcare providers should monitor premature babies closely if they are being fed cow’s milk-based formula or fortifier. Symptoms of NEC can include:

  • Tender, red, or swollen stomach
  • Abdominal pressure
  • Temperature fluctuations
  • Diarrhea (often with blood)
  • Abnormal breathing
  • Low blood pressure

NEC is fatal in around 50% of cases due to bacteria leaking into the abdomen. Babies that do survive often experience long-term health complications. It is truly devastating for families to suffer a tragic illness or loss due to a product they trusted as safe and healthy.

What Products are Included in Baby Formula Lawsuits?

There are numerous baby formula brands and varieties listed in toxic baby formula lawsuits. Some of the most well-known formulas include:

  • Enfamil NeuroPro EnfaCare
  • Enfamil Human Milk Fortifier
  • Enfamil 24 Cal
  • Similac Special Care 20
  • Similac NeoSure
  • Similac Liquid Protein Fortifier
  • Similac Special Care 24
  • Similac Special Care 30
  • Similac Special Care 24 – High Protein

Not all baby formulas have the same risk of NEC as these products. However, as lawsuits continue to be filed, more brands and varieties of formula continue to be added to the list of potentially dangerous products.

There are currently no baby formula recalls directly related to NEC, but parents should be careful to monitor recalls and safety alerts if they use formula.

Accepting Toxic Baby Formula Lawsuit Clients?

Law firms across the U.S. continue to investigate potential lawsuits related to Enfamil and Similac infant formulas. If your law firm is looking to acquire NEC cases, Legal Conversion Center can help. Our approach is simple – we handle screening, qualifying, and retaining potential clients so you can focus on getting the justice your clients deserve.

At LCC, we understand the balance between offering a compassionate listening ear while also guiding clients through the intake process. That’s why our staff is trained in how to manage delicate situations with empathy, professionalism, and accuracy. NEC-related cases are difficult, but with LLC on your side, you can have peace of mind that your potential clients are being treated with dignity and respect.

To learn more about LCC’s proprietary process and technology, contact us for a free quote. We offer a variety of customizable services to help your law firm get more c


Roundup Lawsuit Intake Specialist

Posted on Tuesday, December 27th, 2022 at 8:04 am    

A Legal Conversion Center roundup lawsuit intake specialist will qualify potential clients in a timely and efficient manner. We provide a 24/7 legal intake service that can fit your needs and goals. Roundup is one of the world’s most used agricultural weed killers. The glyphosate-based herbicide is used across the United States to control weeds.

Unfortunately, thousands of consumers who have used Roundup have developed non-Hodgkin’s lymphoma and other types of cancer. Tens of thousands of lawsuits have been filed by consumers who have developed cancer and other illnesses after using, or being exposed to, Roundup.

Estimates suggest there have been more than 125,000 Roundup claims. There are nearly 4,000 claims still pending in Federal Court, and consumers continue to come forward. If you are considering representing clients with Roundup cancer lawsuits, contact the intake experts at Legal Conversion Center.

Why Plaintiffs are Filing Roundup Lawsuits

Research shows that exposure to certain herbicides can increase the risk of cancer. In 2001 and 2009 studies found that consumers exposed to certain levels of glyphosate had a higher chance of developing non-Hodgkin’s lymphoma. In 2015, the International Agency for Research on Cancer classified glyphosate as a probable human carcinogen, meaning it has the potential to cause cancer. The 2015 study was limited to agricultural workers who had used glyphosate-containing herbicides, including Roundup.

Despite growing research showing a link between glyphosate and cancer, Monsanto continued to market Roundup without warning consumers of the potential carcinogenic risks of product use or exposure.

Naturally concerned and angered by Monsanto’s (and now Bayer’s) lack of warning or acknowledging a correlation between glyphosate and cancer, numerous individuals have come forward claiming that they developed cancer after exposure to Roundup. Litigation began in 2018, but there are still thousands of pending cases. Hundreds of millions of dollars have already been awarded to clients who have developed cancer and successfully proved that Roundup and/or glyphosate were the cause.

The first complaint was filed against Monsanto in 2018, which resulted in a verdict of $289 million in favor of the plaintiff who developed cancer after using Roundup as a school groundskeeper. Since then, tens of thousands of claims have been filed, including claims that victims developed:

  • Non-Hodgkin’s Lymphoma
  • B or T-Cell Lymphoma Chronic Lymphocytic Leukemia
  • Hairy Cell Lymphoma
  • Mantle Cell Lymphoma

In addition to cancers, there are many healthcare experts who believe that glyphosate can also contribute to:

  • Liver and Kidney Damage
  • Birth Defects
  • Infertility
  • DNA Damage
  • Neurological Disorders
  • Skin Tumors
  • Thyroid Damage

As you can see, there is a massive potential for legal clients looking for recovery from the harmful effects of Roundup and glyphosate. Don’t miss out on the chance to acquire Roundup lawsuit clients – contact LCC for your Roundup intake needs.

What is Roundup Weedkiller?

Roundup is an herbicide that contains the chemical glyphosate. Glyphosate is widely used in agriculture because it is inexpensive and effective at killing weeds and unwanted plants. The product works by attacking EPSP synthase, an enzyme found in plants. Stopping the enzyme will effectively prevent the plants from producing enzymes and growth proteins, which causes them to die.

Roundup was introduced to the consumer market in 1974 by Monsanto. The company has long argued that since only plants contain the EPSP synthase enzyme, that Roundup would only be harmful to the plants. In 2018, amid Roundup lawsuits, Monsanto was bought by Bayer. Now, Bayer has inherited the ongoing legal battles that began years ago.

Roundup Lawsuit Update

Roundup lawsuits have continued to be filed since 2018. A number of verdicts and settlements have been reached. In June 2020, Bayer announced a $10 billion settlement that would resolve most of the remaining Roundup lawsuits against Monsanto, as well as future lawsuits. The settlement negotiations involved 27 law firms across the United States. It is estimated that this settlement could resolve as many as 125,000 filed and unfiled claims.

In February 2021, Bayer agreed to yet another settlement – this one for $2 billion for future Roundup cancer lawsuits. The settlement agrees to cover victims diagnosed with Non-Hodgkin’s Lymphoma who were exposed to Roundup prior to diagnosis.

Roundup Lawsuit Intake Specialist

At LCC, we have a proven track record for increasing conversions. Our Intake Specialists are all trained in how to evaluate cases and respond appropriately. We are familiar with Roundup cancer lawsuits, and we can assist your law firm with gaining meaningful leads and getting signed contracts.

Part of our approach is offering a customized intake and contract acquisition plan. You can rely on our effective process, which includes:

  • Pre-Screening: We spend time screening potential clients to make sure they qualify based on your criteria.
  • Screening: During screening, our intake staff provides compassionate customer service that ensures your clients have a great start to their relationship with your firm.
  • Retainers: Once a lead is qualified, we can handle sending the client a retainer. If the client does not return it, we will follow up.
  • Scheduling: Once a client has been qualified, we will follow your firm’s guidance for scheduling consultations or other appointments.
  • Case Management: At LCC, our case management system is among the best in the industry. Even better, we can integrate your intake process with our system to ensure a fast and efficient process.

Roundup cancer lawsuits continue to be filed, and there doesn’t appear to be an end in sight. If your law firm is interested in acquiring Roundup lawsuit clients, a legal call center can help. At LCC, our highly trained Intake Specialists can handle even the most complex intake matters. Contact us today to learn more about our team, our process, and how we can help you convert more leads to clients.


How to Get Personal Injury Clients

Posted on Tuesday, November 8th, 2022 at 4:16 pm    

How to get personal injury clients, a legal call center specialist from LCC helps law firms with intake.

If you operate a personal injury law firm, your top priority is signing new, valuable, cases. The competition in this area of law is fierce, and it is critical that your marketing efforts set you apart from competing law firms. The good news is that there are a few relatively simple ways that you can get more personal injury clients calling and signing up.

If you want more personal injury clients, you need a reliable way of generating leads and converting leads to clients. Below, the legal intake agents at Legal Conversion Center offer some tips for how you can do just that. 

Tips for Getting Personal Injury Clients

Targeted personal injury legal marketing is the key to getting more quality leads that convert to paying clients. Not sure where to start? Read on to learn some strategies that have proven to help law firms grow.

1. Targeted Marketing

If your law firm specializes in personal injury cases, it doesn’t make sense for your marketing to target estate planning or business law. Your marketing efforts should target the audience you most want to reach. You can do this by targeting general personal injury cases, or establishing yourself as a niche in the market – such as truck accidents or defective products. When you target your marketing, you have a better opportunity to build your brand and set yourself apart from the competition.

2. Use a Legal Call Center

Once you start targeting your marketing efforts, you will have an influx of new leads calling and emailing you. Your firm staff may not be able to adequately handle so many new inquiries. Your best bet is to partner with a legal call center, like Legal Conversion Center. A legal call center ensures that your potential clients are being engaged by a real person in a timely manner. This builds trust with your firm and provides potential clients with top-notch customer service.

3. Grow Your Digital Presence

Studies suggest that more than 50% of individuals looking for legal help start their search for a lawyer online. That confirms just how important it is to consistently grow your online presence. An effective digital presence means more than having a website – it also means incorporating effective marketing strategies like:

  • SEO Optimization
  • Content Marketing
  • Video Marketing
  • Pay Per Click Advertising
  • Local Service Ads
  • Legal Directory Resources
  • Answering Questions on Forums

4. Grow Your Network

Growing your online and in-person network is a great way to bring in new clients. By attending events, joining organizations, and working with your local Chamber of Commerce, you can grow your network of peers, friends, and potential clients. Networking is a great opportunity to pass out business cards, advertise that special offer, or get people to sign up for your newsletter.

5. Build Relationships with Professionals

Personal injury cases often require the expertise of medical experts and other professionals to support the plaintiff’s claims. Why not work on building your relationships with professionals while targeting your marketing efforts? Medical and other professionals will often come across potential clients, and may send business your way. 

6. Follow Up on Analytics

Once you start implementing changes or working with a legal call center, it’s important to follow up on analytics to see if you are getting more personal injury clients over a period of time. With the right analytics, you can monitor factors like lead generation, client retention, customer service, SEO and marketing strategies, and revenue. This will help your law firm track changes and see what is, and is not, working.

Take Your Law Firm to the Next Level

At Legal Conversion Center, our goal is to help your law firm grow and succeed. We are more than a legal call center – we provide comprehensive legal intake solutions that convert more clients than ever before. Our services include:

All of our services are customizable to meet the needs of your law firm. With more than 100 years of combined experience, our management and skilled agents know what it takes to generate more leads and convert those leads into clients.


9 Lead Generation Strategies For Immigration Attorneys

Posted on Sunday, October 16th, 2022 at 8:15 am    

lead generation agents using laptops

Are you an immigration attorney looking for ways to boost lead generation and get more clients? Digital marketing is one of the best ways to generate new leads. The truth is, however, that most attorneys are not familiar enough with digital marketing to really boost their strategies. Furthermore, attorneys have a lot to focus on with their practice, which means that digital marketing can sometimes get put on the back burner.

The good news is that there are some relatively simple strategies that law firms can use to boost leads and convert more clients. At Legal Conversion Center, we find there are several strategies that can help immigration attorneys reach their target audience and get more leads and conversions. Below, we discuss some of our favorite strategies.

Lead Generation Strategies

Whether on your own, or with the help of a digital marketing expert, here are 9 strategies that your law firm can use to boost lead generation and get more clients signed up for your services.

1. Website Optimization

Online marketing is a powerful tool to get your law firm in front of potential clients. Most law firms have a website, but if it is not properly optimized, there is little chance that you will rank high enough on search engine results pages to beat out the competition.

The good news is that optimizing your website is a fairly straightforward process. The best ways to optimize your site to generate leads include:

  • Make it easy for leads to input contact information
  • Make sure your site is full of helpful, useful information
  • Provide information that encourages potential clients to contact you

Your website should make an excellent first impression on potential clients, so show off what you have to offer. For immigration attorneys, you may find it helpful to have your site optimized for translating into more than one language, as well.

2. Use Your Website to Drive Campaigns

Once your website is optimized, you can utilize it to drive campaigns. For example, if you are targeting mass tort clients, create a special page on your site that provides information about what you do and how potential clients can contact you. Using your website to drive campaigns is a step up from simple optimization of your primary domain.

Rather, this gives you the opportunity to target clients on your website and through your ad campaigns, with every lead taking potential clients back to that same, informative, amazing page. If you are targeting potential clients who speak a different language, then you can also use this strategy to create campaigns in multiple languages.

3. Email Marketing

Email marketing is a great tool for reaching potential clients in a direct and personal way. If you have obtained an email address from a potential client, it means they want to hear from you. There is a balance when it comes to email marketing, however. You don’t want to send too many emails or seem ‘spammy’. However, feel free to reach out to potential clients with information about your services, special campaigns, or your newsletter.

Email marketing is a great tool for immigration attorneys, in particular, because it eliminates the distance and language barrier, allowing attorneys to help their clients no matter where they are.

4. Utilize Local Searches

One of the best ways to increase visibility and reach clients in your geographical area is utilizing local searches. Local searches produce results based on a proximity to where the searcher is located. For example, if someone in Houston, Texas searches “immigration lawyer near me” the search results will include, primarily, immigration lawyers and law firms in the greater Houston area.

5. SEO Marketing

Aside from optimizing your website, you can also optimize the content that you post or share. Search engine optimization is one of the best strategies to boost lead generation. SEO is designed to drive traffic to your website and ensure that individuals who land there have a great experience. You can boost your SEO by writing, optimizing, and publishing SEO-friendly content on your website, blog, and social media. With SEO, you can target very specific practice areas, including immigration, visas, green cards, and more.

6. Search Engine Marketing

Search engine marketing, or SEM, is not the same thing as SEO. SEM involves bidding on specific keywords that you want to rank for in order to beat out the competition. For example, if you bid on “immigration lawyer” your bid will be expensive and you will have a lot of competition. However, if you are more specific, such as “immigration lawyer in Houston” you will have less competition and a lower cost.

7. Social Media Marketing

Speaking of social media, this is one of the best ways to reach your target audience and get more leads. Every day, millions of people surf social media. With the right balance of SEO and other marketing strategies, your law firm could potentially reach millions of potential clients who may not find your information otherwise. We recommend using as many social media channels as you are comfortable with, but particularly Facebook, Instagram, and YouTube.

How to Implement Lead Generation Strategies

Each of the above lead generation strategies provide opportunities for your law firm to boost leads and convert more clients. Depending on your needs and goals, one or two, or maybe all of these strategies would be useful. Once you get the hang of digital marketing, there is no doubt that you will start to see an influx of client calls and emails.

And when your law firm is overwhelmed by all these potential new clients, you can turn to us at Legal Conversion Center to provide intake support. Our legal intake agents are trained to manage general intake, campaign influxes, and much more. Contact us to find out how we can help you take your law firm to the next level.  


What Is A Warm Transfer?

Posted on Monday, October 10th, 2022 at 11:43 am    

Call center agents using warm transfer method.

There are two types of call transfers – a cold transfer and a warm transfer. A cold transfer occurs when a call is transferred from one person to another without any introduction or information sharing. A warm transfer occurs when a call is transferred after a brief introduction and information sharing between the original agent and the individual the call is being transferred to.

A warm transfer is the preferred method of transferring calls in professional environments. Warm transfers provide a more professional and client-oriented interaction between the caller and receiver. They also reduce frustration for staff and callers, save time, and help ensure an efficient process.

At Legal Conversion Center, we believe that warm transfers are more efficient and result in a better overall customer experience. We train our legal intake specialists on the proper way to complete a warm transfer, and when it is most applicable. Below, we provide helpful information about warm transfers based on our decades of call center experience.  

How a Warm Transfer Works

A warm transfer means more than just transferring a call to the appropriate extension or voicemail. It involves speaking with the appropriate recipient and providing pertinent information before connecting them to the caller. The caller does not hear this exchange, but is placed on a brief hold.

Once the agent has spoken with the appropriate recipient, they will inform the caller that they are transferring them. Ideally, the agent will provide the caller with the name and title of whom they will be speaking with. Once the transfer is complete, the agent will hang up.

Why Use Warm Transfers Instead of Cold Transfers

Law firms receive numerous phone calls every day from potential clients, courts, and other attorneys. If the law firm is running a marketing campaign, the number of calls may be much higher than usual. In either case, many of these calls will need to be transferred from the agent or service who answered the call to the appropriate party inside the firm.

Most often, call transfers occur between law firm staff or call center agents and attorneys. By performing a warm transfer, agents have the ability to provide information about the caller and their needs to the attorney before completing the transfer. This helps the attorney know a bit about the situation beforehand. It also means that the caller will not have to explain their situation a second time to someone else. 

Using a warm transfer also provides a better experience for the caller because they will feel as though their needs are being taken seriously and they are getting help from an appropriate party. Furthermore, warm transfers alleviate client anxiety about communicating complicated information to multiple parties.

Training Intake Specialists for Warm Transfers

Practically anyone can complete a cold transfer, as it is blind and requires little effort. Warm transfers, on the other hand, require a bit more time and attention to the caller and their details. At Legal Conversion Center, we have found that training our intake specialists specifically in handling warm transfers is a key to successful interactions. We provide our specialists with training on:

  • How to direct calls appropriately
  • What to say when a transfer is necessary or appropriate
  • How to make appropriate ‘small-talk’ to avoid awkward silences
  • How to keep callers comfortable while making a transfer

Let’s face it – callers are stressed and often have short attention spans. For that reason, call center intake specialists must be trained in how to control calls and maintain engagement while completing their intake process. To be successful in doing so requires a combination of natural customer service skills and adequate training.

How Legal Conversion Center Fosters Warm Transfers

Most law firms do not have adequate staff to manage an influx of calls. That is why so many law firms partner with legal call centers. At Legal Conversion Center, we are passionate about providing exemplary service. We provide comprehensive legal intake services that allow attorneys to focus on their clients, which saves attorneys time, money, and sometimes frustration.

At Legal Conversion Center, all of our services are customizable. From the moment a potential client calls, our intake specialists will follow the protocols established by your law firm.

  • What questions do we need to ask?
  • What information should we collect?
  • Who should we transfer calls to?
  • What message do you want to convey to your callers?

Our 27/7/365 intake agents ensure that you never miss an inquiry or potential lead. With unmatched customer service, our intake services can also help build your reputation and revenue.

Don’t risk making your callers uncomfortable or feel like they are not important. Let Legal Conversion Center handle your intake. Our intake services new client intake, web response, appointment scheduling, obtaining signed retainers, and lead follow up. We even offer Spanish support so you can reach a diverse audience of potential clients.


Legal Conversion Center is Hiring!

Posted on Wednesday, August 24th, 2022 at 12:36 pm    

Exactech Knee Replacement Lawsuit intake call center

Legal Conversion Center works with many of the Nation’s top law firms. We are hiring for several Legal Intake Specialist positions. Your job will be to talk with, screen, and connect claimants with attorneys who can help them with their legal issues. This is not a typical call center or answering service position. We are a fast-growing company with a vast opportunity for advancement. Our employees receive the training and resources to be excellent performers and are rewarded financially as they grow. If you want to be a part of a growing company with an inspired vision, a unique workplace environment, and opportunities for professional growth and competitive compensation

Position Title: Legal Intake Specialist

Position Requirements:

Education and Experience Requirements:

Strong verbal and written communication skills, specifically spelling, grammar and diction.
Pleasant and caring, professional phone voice.
Strong active-listening skills.
Strong typing skills (speed and accuracy)
Strong computer skills, specifically in Windows environment.
Ability to work a flexible schedule including nights, weekends and holidays.
Minimum of a High School Diploma or GED, College Students welcomed.
Bilingual (Spanish-English) is a plus.
Customer-service experience a plus (6-12 months minimum).

Please see our website applications at https://www.legalconversioncenter.com/employment-application/

Please allow yourself 20-30 minutes to complete this online application.

PLEASE NOTE: This online application is step one of three. Step two is an online typing test that will be scheduled after we review your initial application. Step three requires you to call our LCC employment line and answer a few brief questions. Step three will be scheduled once steps one and two are completed. After all three steps have been successfully fulfilled you will be notified regarding an in-person interview.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Contact Center Compliances

Posted on Thursday, August 18th, 2022 at 9:39 am    

Contact center compliances is must for legal intake and contract acquisition services. Call centers are the bedrock of many law firms. The legal industry requires a certain amount of confidentiality and adherence to certain guidelines. Call centers are no exception. All call centers must comply with contact center compliance standards.

Regulations for Call Center Operations

Most states in the U.S. require consent between parties in a conversation before the conversation can be recorded. Call centers must adhere to state laws and overall governing policies. It is not enough for call centers to advise the other party that they are recording, they must get consent to do so. There are specific laws and guidelines that call centers must adhere to:

Health Insurance Portability and Accountability Act (HIPAA)

The Health Insurance Portability and Accountability Act, or HIPAA, is a law that governs private health information. This includes written and electronic records. Under HIPAA rules, call center agents must be trained in how to handle healthcare-related information properly. This includes:

  • Properly securing health information
  • Proper storage and transfer of information
  • Data security training
  • Ongoing training to maintain HIPAA compliance

In addition, if a client requests that their information be safeguarded, a call center should have adequate safeguards readily available.

Telephone Consumer Protection Act (TCPA)

The Telephone Consumer Protection Act, or TCPA, is a set of regulations governed by the Federal Communications Commission (FCC). The TCPA is one of the most relevant sets of guidelines for call centers. The TCPA guidelines include:

  • Call centers are prohibited from calling residential telephone numbers before 8:00 a.m. or after 9:00 p.m.
  • Call center agents must identify themselves, the company they represent, and their phone number.
  • Call centers must follow regulations of the Do Not Call Registry.
  • Automated or pre-recorded calls are prohibited for telemarketing purposes if the consumer has not provided consent.

Call centers and/or agents who violate TCPA guidelines may be subject to legal action, including lawsuits.

The Consumer Protection Act (CPA)

The Consumer Protection Act (CPA) is a law designed to protect consumers from unfair business practices and to promote fair competition in the marketplace. It aims to ensure that consumers are treated fairly by businesses, and that they are able to make informed decisions about the products and services they buy.

The CPA provides various rights to consumers, including the right to:

  • Information: Consumers have the right to accurate and truthful information about products and services, including their price, quality, and safety.
  • Choice: Consumers have the right to choose from a range of products and services, and to make informed decisions about what they buy.
  • Safety: Consumers have the right to expect that products and services are safe, and that they will not cause harm or injury.
  • Redress: Consumers have the right to seek redress if they are dissatisfied with a product or service, or if they have been harmed by a faulty product or service.

The CPA also establishes a range of enforcement mechanisms to ensure that businesses, including call centers, comply with its provisions. The law includes provisions allowing consumers to file complaints and seek damages in court. It is important that call centers understand the CPA and abide by the rules thereof.

Do Not Call Registry

The Do Not Call registry, or DNC, is a nationwide list that consumers can add their names and telephone numbers to if they do not want to receive telemarketing calls. Call center agents should be aware of the DNC rules and avoid crossing the line into the telemarketing sphere. Call centers that violate DNC rules could face penalties of $43,000 per violation.

To avoid violating the DNC, call center agents should be trained and should stay updated on DNC lists. If they make outgoing calls, they should be limited to providing information, surveying consumers, or debt collection efforts.

Commitment to Contact Center Compliances

At Legal Conversion Center, we are compliant with all state and federal laws and guidelines. Our legal intake professionals are highly trained and supervised to ensure that our services meet the highest standards. Contact us to learn more.