As a law firm, it is important that you communicate with potential clients and get the exposure your firm needs to generate new leads. However, you must comply with the Federal Communication Commission’s (FCC) rules to avoid fines and other unwanted penalties.
Fortunately, the team at Legal Conversion Center is here to help. Our Houston legal intake service can ensure compliance with all FCC regulations, including the new FCC call and text consent revocation rules. Let’s take a closer look at these new rules and what you can do to stay compliant.
The FCC’s New Call and Text Consent Revocation Rules
To fully understand the FCC’s new call and text consent revocation rules, it is helpful to familiarize yourself with the Telephone Consumer Protection Act 47 USC § 227, or TCPA. The TCPA was signed into law in 1991 and requires marketers to obtain express written consent from consumers before calling them.
Under the FCC’s new law, consumers can revoke consent to receive calls and texts under the TCPA. The law states that consumers can do so by any reasonable means that clearly communicates their desire to not receive any more calls or text messages.
While this law is helpful to consumers, it may complicate your law firm’s marketing efforts. Keeping track of individuals who have revoked consent can be difficult, especially if you don’t have a dedicated legal intake service. Fortunately, outsourcing your intake and marketing efforts can make tracking these individuals much easier.
You Have 10 Days to Honor a Revocation of Consent
The FCC’s new text and call consent revocation rules require that you honor a consumer’s consent revocation request as soon as you can. Additionally, once you’ve received a request, you have 10 days to cease any calls or texts to the individual.
If your law firm is busy investigating cases and building claims, you probably don’t have the time or resources to update do-not-call lists that quickly. However, a dedicated legal intake service can ensure compliance in a timely manner.
Clarifying a Consumer’s Consent Request
According to the FCC’s new call and text consent revocation rules, you won’t be in violation of the law if you send a consumer a one-time text message asking them to clarify their consent request. As long as no further messages are sent and the initial message doesn’t contain any marketing information, sending a clarification message is completely legal.
However, tracking responses to consent clarification messages can be difficult. In addition, ensuring such messages don’t contain any marketing information whatsoever can also be challenging. To ensure your communications to potential clients are compliant with federal law, you’ll want to work with a highly skilled and meticulous legal intake team.
How a Legal Intake Service Can Help You Firm
Learning about FCC regulations and applying them to your law firm’s marketing efforts can be difficult and time-consuming. Fortunately, hiring a legal intake service can make staying FCC-compliant incredibly simple. Outsourcing your intake, marketing, and other functions can also free up a significant amount of time and resources that your firm can put towards winning cases.
Here are some of the services a legal intake provider like legal Conversion Center can help with:
- Mass tort intake
- Customized intakes
- Contract acquisition
- Case management integration
- Spanish answering services
- Web response
As you can see, a dedicated legal intake service can take a lot off your plate. Once you’ve outsourced your marketing and other functions to LCC, you’ll be amazed at how much more time and energy you can put toward your cases. Don’t wait to reach out to a service and get the help your firm needs to stay FCC-compliant and grow to its full potential.
Learn More About New FCC Call and Text Consent Revocation Rules
Building cases, representing clients in court, and handling other legal matters can take a great deal of resources and effort. Ultimately, you might find that your team has no time left to handle the marketing side of your business and ensure compliance with new FCC call and text consent revocation rules.
Fortunately, the team at Legal Conversion Center can make your life much easier. Contact us today to learn more about the laws that apply to your practice and the intake services we offer. We’ll schedule a free consultation to discuss your firm’s needs and answer any questions you may have. We look forward to hearing from you soon.
