Spanish Answering Service for Lawyers

Did you know that more than 20% of Americans speak Spanish? If your law firm does not have a Spanish support answering service, you could be missing out on one-fifth of your potential clients.

At Legal Conversion Center, our Spanish answering service for lawyers is designed with your law firm’s growth in mind. Contact us now to learn more about our legal intake services for law firms.

Unlocking the Benefits of Our Phone Answering Services

Our bilingual virtual receptionists provide the support you need for legal intake, contract acquisition, administrative tasks, and follow-up. With our Spanish support services, your law office will have the benefits of:

• Reducing in-house hiring costs
• Bilingual receptionists available 24/7/365
• Boosting your credibility in the Spanish-speaking community
• Increasing your revenue
• Specialized services
• Freeing you up to focus on your caseload

Find out more about our Spanish support answering service and get a free quote by contacting LCC today!

Bilingual Answering Services for Lawyers With Fluent English/Spanish Agents

When clients contact your law firm, they are looking for quality assistance with a legal matter that is very serious to them. Clients may be emotional and confused. If there is a language barrier between your intake staff and potential clients, you could lose those leads.

Language barriers can make clients feel frustrated and embarrassed, which may cause them to look elsewhere or not get the legal assistance they really need. That’s why you need our virtual receptionist solution.

At LCC, our team includes agents who are fluent in English and Spanish. This helps avoid potential language barriers, which could cost you valuable clients. Our advanced technology allows us to seamlessly connect your potential new clients with a Spanish-speaking virtual receptionist, which eliminates wait times and anxiety. Providing support that meets the needs of Spanish-speaking clients ensures that your legal practice never misses a potential lead.

English/Spanish Agents Training

At LCC, we take pride in training our law firm answering service agents in a variety of skills that are relevant to the legal industry. Our English- and Spanish-speaking agents all receive training in the following:

• Call Control
• Empathy
• Legal Terminology
• Federal HIPAA Regulations
• Mass Tort Legal Intake
• Injury Law Intake

All of our Spanish-speaking callers are trained and receive routine monitoring and feedback to ensure that we consistently meet the needs of our partners and their clients. Because of this, our Spanish call center for lawyers improves the overall client experience. Some of the areas where we focus our training and support are:

Communicating Politely and Professionally

One of the foundational skills of great call center agents is the ability to communicate politely and professionally. You want to make a good impression on potential new clients. LCC can help make sure that happens!

Intake of New Customers

When a potential new client contacts your office, they have a story to tell and questions to ask. By partnering with a Spanish support answering service, you are establishing your law practice as diverse and welcoming to all clients. You are also ensuring that your Spanish-speaking clients have access to the information and appointment scheduling they need.

Empathy for High-Stress Situations

Legal matters are often anxiety-inducing for clients. Great call center agents are able to manage high-stress situations with grace and empathy. At LCC, we provide empathy and call control training for all of our bilingual staff members. Our bilingual staff members believe that every potential client should be treated with the utmost respect and dignity – regardless of their situation.

Accurately Taking Messages

During the average day, your law firm receives dozens, if not hundreds, of phone calls. Sometimes, our agents will need to record messages to pass along to your in-house staff and attorneys. 

LCC provides training for all of our English- and Spanish-speaking agents to ensure that messages are recorded with accuracy. We also monitor our staff to ensure that proper protocols are followed when transferring messages to your staff.

Sending Incoming Calls and Forwarding Phone Calls Properly

We have all been there – on hold, waiting for someone to pick us up, or on hold, waiting for someone to transfer us to the appropriate person. This holding pattern can be frustrating, especially when a potential new client is already anxious and wants to find answers quickly. At LCC, we train all of our agents in how to transfer and forward incoming calls properly. Our virtual receptionist service training includes both warm and cold transfers:

• Warm transfer: A warm transfer occurs when the agent places the client on hold while briefly introducing the client and the situation to the attorney or staff member. Then, the client is transferred over, and the recipient is already informed of the client’s needs. This helps increase client satisfaction.
• Cold transfer: A cold transfer occurs when the client is transferred to another agent, staff member, or attorney without any briefing or introduction.

Cold transfers are less favorable than warm transfers because it opens the opportunity for the recipient to be unavailable, which could result in the client having to wait for a callback. Warm transfers also ensure that the client does not have to repeat their situation multiple times before reaching the attorney or intended recipient. Consider our professional answering service now.

Let Us Help Your Firm Grow

Is your law firm looking to reach more Spanish-speaking clients? Let Legal Conversion Center help! Our highly-trained bilingual call center agents are here to help you reach more clients and take your law firm to new heights. Why Choose LCC for your virtual bilingual receptionists?

Streamline Processes

At LCC, our bilingual answering services provide more than the average call center. Our bilingual receptionists offer comprehensive intake and support services that support the goals and growth of your firm. The customizable legal services are tailored to your brand and goals. Our propriety process and state-of-the-art technology and integrations streamline intake and client acquisition and ensure that your law firm is equipped for success.

Retain More Clients

Law firms that partner with LCC consistently report getting more leads and conversions than ever before. That’s because our process was thoughtfully crafted based on decades of call center, intake, and customer service experience. Staff training, innovative technology, and our proprietary process provide a Spanish support answering service that your law firm and clients can count on.

Contact Us Now to Equip Your Law Firm With Our Legal Answering Services

At LCC, what sets us apart from the competition is our thoughtful services and pricing structure. Your money should be well spent and should see a return. That’s why our services are customizable and flexible, and our pricing is based on your needs. You should never be charged for services you don’t want or need.

Find out how LCC can support your growth goals with our Spanish support answering service, client intake services, contract acquisition, and virtual assistant services. Contact us today for a free quote!