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In today’s highly competitive legal landscape, the ability to attract and retain legal clients is paramount for the success of any law firm. One often-overlooked tool that can make a significant difference in this endeavor is a law firm answering service.

At Legal Conversion Center, we have seen how law firm answering and legal intake services can be a game-changer in helping law firms target and win over legal clients. If your law firm is looking to grow or enter new markets, we can help!

Why is Client Service Important to Your Law Firm?

The goal of a law firm is to provide legal support and representation to clients. Without clients, there could be no law firm. The initial contact with a potential client is crucial opportunity to make a positive impression. A successful intake process ensures that every call is answered promptly and with the utmost professionalism. This leaves a lasting impression of competence and attentiveness, which can be a critical factor in a client’s decision-making process.

Streamlining Client Intake and Productivity

When legal clients call, they often have urgent questions or concerns. An experienced legal call center like LCC can efficiently handle these inquiries, providing information, scheduling appointments, and even forwarding urgent matters to the appropriate attorney. This streamlines the communication process and ensures that no potential clients slip through the cracks due to missed calls or delays in response.

Personalized Approaches to Different Practice Areas

Not every inquiry is from a potential client. At LCC, our agents can employ tailored call guides and protocols to screen and qualify callers. This helps your firm prioritize valuable leads and saves time that would otherwise be spent on non-productive calls. By focusing your resources on qualified prospects, you increase your chances of converting them into clients.

A Cost-Effective Solution

Partnering with a skilled legal call center is a cost-effective solution for law firms and legal professionals for several reasons. Firstly, it eliminates the need to hire and train full-time receptionists or support staff, reducing personnel costs significantly. Secondly, by outsourcing call handling to a specialized service, law firms can ensure that they only pay for the services they use, allowing for cost control and flexibility. Partnering with LCC minimizes the need for expensive infrastructure and technology investments, as we are equipped with state-of-the-art systems to handle calls efficiently.

Delivering Exceptional Service Through Legal Call Centers

Legal Conversion Center is more than a call center – we are a true partner for the law firms we support. Not only do we provide intake services, but we offer a wide range of fully customizable services to ensure your firm is getting the most from your experience with us.

Clients Can Be Served In Both Spanish And English

In an increasingly diverse world, offering multilingual support can be a powerful tool in targeting legal clients from different backgrounds. At LCC, we provide assistance in various languages, including English and Spanish, making your firm more accessible to a broader clientele. This inclusivity not only attracts diverse clients but also demonstrates your commitment to serving their needs.

Screening and Filtering for Ideal Clients

One of the key advantages of a law firm answering service is its ability to provide personalized service. LCC’s call operators are trained to ask specific questions, gather essential information, and make potential clients feel valued and understood. This personalized touch can set your firm apart from the competition and build strong client relationships from the very beginning.

Meeting High Demand with Call Center Support

Legal emergencies and concerns don’t adhere to a 9-to-5 schedule. Many clients require legal assistance outside of regular business hours. A law firm answering service offers 24/7 availability, ensuring that potential clients can reach your firm when they need it the most. This level of accessibility not only attracts clients but also builds trust in your firm’s commitment to their needs. With LCC’s full team of intake agents, even high volume or demand is not a problem!

Data Analytics

An often-overlooked benefit of using a law firm answering service is the wealth of data it can provide. By analyzing call data, you can gain insights into client preferences, peak call times, and areas where your firm can improve its client interactions. This data-driven approach allows you to fine-tune your client targeting strategies for optimal results.

Call Center Agents Are Trained and Ready to Help

At LCC, we know that the backbone of our success is our intake agents. Our agents are fully trained to support law firms in various aspects of intake and case management. Furthermore, we carefully select our team members to ensure a passion for high quality service.

Compliance with Regulations

At LCC, our intake agents are fully trained on regulations and compliance. All of our staff receives training and certification on the Telephone Consumer Protection Act (TCPA), the Health Insurance Portability and Accountability Act (HIPAA), and the Do Not Call (DNC) registry.

Expanding Reach and Catering to Client Needs

As your law firm grows, so does your need for effective client communication. A law firm answering service like LCC offers a highly scalable solution to the changing demands of your practice. Whether you need additional support during busy periods or want to expand your services to new practice areas, our services can scale and be flexible to accommodate your needs without the hassle of hiring and training new staff.

Educated About Your Services

Legal intake personnel being well-educated about your services is of paramount importance in the legal industry. At LCC, our agents serve as the first point of contact between potential clients and your law firm. Our knowledge of your services directly impacts the client’s perception of your expertise and competence. By educating our agents on your services, we not only answer basic inquiries effectively but also engage in meaningful conversations with potential clients, understanding their specific needs and concerns. This not only builds trust but also ensures that potential cases align with your firm’s capabilities, saving valuable time and resources.

Gathering Information on First Call

At LCC, we know that our agents play a pivotal role in gathering vital information during the very first call with a client or customer. Our agents are able to swiftly and skillfully extract pertinent details is crucial for providing efficient and personalized service. Through active listening and thoughtful questioning, agents can gather information on the client’s needs, concerns, and preferences, laying the foundation for a productive and tailored interaction. This initial data collection not only expedites issue resolution but also helps in building a comprehensive client profile, enabling the organization to offer more relevant services and support in the future.

Get Help Targeting More Clients and Getting More Conversions

Adequate and appropriate intake support can make a huge difference in the success of your campaigns and conversion rates. At LCC, we know what it takes to boost law firm growth and convert more leads than ever. Find out how we can help you target the clients you want and get more conversions by contacting us for a free attorney intake service quote.