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Legal Virtual Assistant Services

Young lady providing legal virtual assistant services

If you are looking to grow your client base, Legal Conversion Center can help. Our legal virtual assistant services offer 24/7/365 support that your law firm can count on. Whether you need intake assistance, contract services, or are prepping to take on mass tort cases, our legal virtual assistants are specially trained to help your law firm grow.

Find out more about our legal virtual assistant services and how we can help you leverage your talent, get more conversions, and optimize your staffing investment. 

What Are Legal Virtual Assistant Services

A legal virtual assistant does everything that an in-house legal assistant does, but on a more flexible schedule. Legal virtual assistants are specially trained to manage the needs of law firms, including:

  • Administrative Tasks
  • Client Intake
  • Appointment Scheduling
  • Follow Ups
  • Contract/Retainer Acquisition

At LCC, our virtual assistants are also trained in call control, empathy, HIPAA regulations, and mass tort intake. Our reliable services provide lawyers with peace of mind that your potential and current clients are getting the attention they deserve, even once in-house staff has “clocked out” for the day.

Capture and intake of sales leads

How do our legal virtual assistant services help you save time and money and grow your law firm? Let’s take a look!

Legal Client Intake & Support

Potential clients looking for legal advice will often begin their search online. Many times, these searches are done during hours when law firms are closed. Missing calls or emails during “off hours” can cost your law firm qualified leads. With LCC, however, you never have to miss a lead again!

Our legal virtual assistants are available 24/7/365 to ensure that your potential clients are getting the care and support that they deserve. That also means that your law firm has an even greater chance of growing and increasing revenue. Our specialized training ensures that your firm has reliable and thorough support.

CRM & CMS integration

Chances are, your law firm uses a customer relationship management system (CRM) and/or a case management system (CMS). At LCC, our legal virtual assistants are trained in navigating the most widely-used CRM and CMS systems. This provides you with seamless integration and easy access to the information you need.

Lead Capture & Sales Intake

The heart of your law firm is your clients, and to grow your firm, you need to generate more leads and qualify more potential new clients. Marketing campaigns can be costly. You invest time, money, and resources. But how do you know if your investment is worthwhile?

At LCC, our legal virtual assistant services help you get the most out of your investment. Our legal intake specialists capture, qualify, and convert leads in real-time. Our service also includes tracking, analytics, and reporting. That means you can focus on your caseload knowing that your intake and client support needs are taken care of.

Outbound Sales & Legal Marketing

Sustainable growth takes time and effort. That’s why the legal virtual assistant services at LCC are developed with sales in mind. If your law firm is looking for outbound marketing and lead-generation, we can help. Our specialists will skillfully manage outbound sales and marketing with your goals in mind.

Skills All Virtual Assistants Have

Over the past few years, more companies than ever are embracing virtual staffing, including virtual assistants. That has led to an increase in individuals training and educating themselves on how to be an effective virtual assistant. At LCC, we carefully vet each of our legal virtual assistants to make sure that they have the skills necessary to do a great job.

Soft Skills All Virtual Assistants Have

  1. Honesty: Sometimes working remotely or virtually provides opportunities to be less-than-honest. But working as a legal virtual assistant requires the same level of integrity as any other position in the legal industry. A successful legal virtual assistant is someone who values honesty and integrity.
  2. Detail-Oriented: Virtual assistants who are detail-oriented are often the most successful. That’s because they are able to pick up on small details and be more organized and efficient.
  3. Open-Minded: Virtual assistants are exposed to a variety of individuals and situations. Being open-minded can be particularly useful when working with delicate or emotionally-charged legal matters. The most successful legal virtual assistants are those who can be engaged and compassionate, regardless of the circumstances. 
  4. Kindness: Kindness toward others is a must-have skill for virtual assistants, but especially those working in the legal or medical industries. Kindness toward others is a skill that employers are consistently looking for in staff. 

Hard Skills All Virtual Assistants Have

  1. Exceptional Communication Skills: Communicating via email, telephone, or chat creates opportunities for miscommunications. The most successful virtual assistants have excellent communication skills both verbally and in writing.
  2. Active Listening Skills: When clients contact your office, they have a story to tell. It is imperative that virtual assistants are active listeners – meaning they can listen, engage with the client, and be present in the conversation. Active listening ensures that relevant information is recorded and passed along to the applicable party.
  3.  Time Management Skills: Working virtually often means working independent of a traditional office setting. The most successful virtual assistants are able to manage their time and responsibilities effectively and efficiently.
  4. Adaptability: Working as a virtual assistant means being able to adapt to a variety of situations and conversations. The most successful virtual assistants are individuals who can easily adapt and cultivate relationships no matter what the situation may be.

Let Us Help Your Firm Grow

If your law firm is ready to start growing and making the most of your marketing and intake budget, contact LCC. We offer a variety of services from specially trained legal intake staff and virtual assistants. Our goal is to exceed your expectations. Some of the benefits of working with LCC include:

Streamline Processes

At LCC, our team has developed a streamlined process that meets the needs of each law firm. Our services together are comprehensive, allowing you to focus on your caseload, while we focus on growing your firm.  With our proprietary process and top-of-the-line technology, we have the tools you need to succeed.

Retain More Clients

When you partner with LCC, you are guaranteed to see more leads and more conversions than ever before. Our services were developed with the goal of meeting law firm needs while helping clients find the legal help they need. To meet these goals, we train all of our staff in call management, legal terminology, HIPAA regulations, and more.

Know Your Numbers

At LCC, we believe in maximizing the money and effort of our partners. Our services are designed to meet the needs of your law firm. We are not the average “cookie-cutter” call center. We are a supportive partner that your law firm can trust.  

Contact us to learn more about our intake services, contract acquisition, appointment scheduling services, legal virtual assistants, and more.