Law Firm Answering Service

Having a law firm answering service is a great way to make legal intake more efficient. Most law firms handle answering and intake services in-house – often by staff who juggle a variety of responsibilities. It can be expensive to hire a full-time staff member to answer phones or make follow-up calls. Additionally, missed calls could lead to lost leads and clients, which equals lost revenue.

How to Boost the Growth of Your Law Firm

There are several ways an answering service can boost law firm growth. It is essential that you develop a comprehensive plan that utilizes legal intake services. Your law firm can gain the following benefits from this type of service:

Enhanced Law Firm Intake Productivity

An answering service can improve client experience by ensuring that their calls are answered promptly and professionally. This can lead to higher client satisfaction, better reviews, and referrals, all of which can help the law firm grow.

Increased Customer Service Availability

An answering service can provide round-the-clock availability, allowing clients to contact the law firm even after business hours. This can increase the number of potential clients who reach out to the law firm and improve the chances of converting those leads into paying clients.

Lead Generation and Call Screening With Efficiency

By delegating call answering to an answering service, lawyers and staff can focus on their core work and become more productive. This can lead to better time management and increased efficiency, which can help the law firm grow.

A Cost-Effective Solution

Outsourcing call answering to an answering service can be more cost-effective than hiring additional staff to handle phone calls. This can free up resources for other growth initiatives, such as marketing or business development.

Tailored Answering Service For Your Law Firm

A law firm answering service can provide tailored services for your law firm that support your mission, brand, potential client base, services, and applicable regulations. Law firm intake services like Legal Conversion Center offer a full range of services that can all be customized to your law firm’s needs in the following ways:

Clients Can Be Served In Both Spanish And English

More than 13% of Americans, or 42 million, are Spanish speaking. That represents a tremendous potential for law firms who can serve the Spanish speaking community. By providing customer service in both English and another language, a bilingual answering service can cater to a wider range of customers, including those who may not speak English as their first language. This can improve customer satisfaction and loyalty, leading to increased retention and sales.

By offering services in another language, a bilingual answering service can expand a law firm’s market reach to non-English speaking populations. This can lead to new customers and revenue streams. By outsourcing to a bilingual answering service your law firm can save money on hiring and training bilingual staff. This can free up resources for other growth initiatives.

Educated About Your Services

A customized legal answering or intake service makes sure that potential clients are educated about the services that your law firm offers. This is important to make sure that you are getting applicable leads, and, if necessary, can forward inapplicable leads to another law firm. This helps clients without having to say “no” or simply reject them.

Obtain The Correct Information On The First Call

It is essential for law firms to obtain correct information from potential clients because it can have significant consequences on the outcome of the case and the relationship between the law firm and the client. Here are a few reasons why it is crucial:

1. To Assess the Case: Correct information is crucial for a law firm to evaluate the strengths and weaknesses of the potential case accurately.
2. To Develop a Strategy: Once the law firm has accurate information about the potential case, they can create a plan and a strategy to achieve the best possible outcome for the client.
3. To Manage Expectations: Correct information helps the law firm manage the client’s expectations.
4. To Maintain Credibility: Law firms need to maintain credibility and reputation by providing accurate advice to their clients.
5. To Comply with Legal Requirements: In some cases, the law firm may have a legal obligation to obtain specific information from the client.

Call Center Agents Training

Law firms manage cases that often involve personal and medical information. One of the benefits of partnering with a law firm answering service is knowing that agents will maintain compliance with applicable laws while representing your firm. Some of the most important regulations for a law firm answering service to maintain are:

TCPA Regulations

The Telephone Consumer Protection Act (TCPA) is a federal law in the United States that regulates telemarketing calls, auto-dialed calls, text messages, and unsolicited faxes. The TCPA requires companies, including call centers, to obtain express consent from individuals before making automated or prerecorded calls or sending text messages to their mobile phones.

HIPAA Guidelines

HIPAA (Health Insurance Portability and Accountability Act) guidelines are a set of federal regulations in the U.S. that govern the use, storage, and disclosure of protected health information (PHI) by healthcare providers, health plans, and other covered entities.

DNC Registry

The National Do Not Call Registry (DNC) is a database maintained by the Federal Trade Commission (FTC) in the U.S. The DNC registry allows consumers to opt-out of receiving telemarketing calls.

Conclusion

As you can see, there are many benefits to working with a law firm answering service. There are many companies out there offering similar services, but choosing one specific to law firms can greatly improve your experience. Partnering with the right answering service can help lawyers reduce cost and stress, improve efficiency, and build their reputation.

At Legal Conversion Center, our tailored legal intake solutions offer top-of-the-line customer service that supports growth and conversions for our partnering law firms. Find out how we can help your firm grow and get more conversions than ever before by contacting us for a free quote.