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How to Get Personal Injury Clients

Posted on Tuesday, November 8th, 2022 at 4:16 pm    

How to get personal injury clients, a legal call center specialist from LCC helps law firms with intake.

If you operate a personal injury law firm, your top priority is signing new, valuable, cases. The competition in this area of law is fierce, and it is critical that your marketing efforts set you apart from competing law firms. The good news is that there are a few relatively simple ways that you can get more personal injury clients calling and signing up.

If you want more personal injury clients, you need a reliable way of generating leads and converting leads to clients. Below, the legal intake agents at Legal Conversion Center offer some tips for how you can do just that. 

Tips for Getting Personal Injury Clients

Targeted personal injury legal marketing is the key to getting more quality leads that convert to paying clients. Not sure where to start? Read on to learn some strategies that have proven to help law firms grow.

1. Targeted Marketing

If your law firm specializes in personal injury cases, it doesn’t make sense for your marketing to target estate planning or business law. Your marketing efforts should target the audience you most want to reach. You can do this by targeting general personal injury cases, or establishing yourself as a niche in the market – such as truck accidents or defective products. When you target your marketing, you have a better opportunity to build your brand and set yourself apart from the competition.

2. Use a Legal Call Center

Once you start targeting your marketing efforts, you will have an influx of new leads calling and emailing you. Your firm staff may not be able to adequately handle so many new inquiries. Your best bet is to partner with a legal call center, like Legal Conversion Center. A legal call center ensures that your potential clients are being engaged by a real person in a timely manner. This builds trust with your firm and provides potential clients with top-notch customer service.

3. Grow Your Digital Presence

Studies suggest that more than 50% of individuals looking for legal help start their search for a lawyer online. That confirms just how important it is to consistently grow your online presence. An effective digital presence means more than having a website – it also means incorporating effective marketing strategies like:

  • SEO Optimization
  • Content Marketing
  • Video Marketing
  • Pay Per Click Advertising
  • Local Service Ads
  • Legal Directory Resources
  • Answering Questions on Forums

4. Grow Your Network

Growing your online and in-person network is a great way to bring in new clients. By attending events, joining organizations, and working with your local Chamber of Commerce, you can grow your network of peers, friends, and potential clients. Networking is a great opportunity to pass out business cards, advertise that special offer, or get people to sign up for your newsletter.

5. Build Relationships with Professionals

Personal injury cases often require the expertise of medical experts and other professionals to support the plaintiff’s claims. Why not work on building your relationships with professionals while targeting your marketing efforts? Medical and other professionals will often come across potential clients, and may send business your way. 

6. Follow Up on Analytics

Once you start implementing changes or working with a legal call center, it’s important to follow up on analytics to see if you are getting more personal injury clients over a period of time. With the right analytics, you can monitor factors like lead generation, client retention, customer service, SEO and marketing strategies, and revenue. This will help your law firm track changes and see what is, and is not, working.

Take Your Law Firm to the Next Level

At Legal Conversion Center, our goal is to help your law firm grow and succeed. We are more than a legal call center – we provide comprehensive legal intake solutions that convert more clients than ever before. Our services include:

All of our services are customizable to meet the needs of your law firm. With more than 100 years of combined experience, our management and skilled agents know what it takes to generate more leads and convert those leads into clients.

9 Lead Generation Strategies For Immigration Attorneys

Posted on Sunday, October 16th, 2022 at 8:15 am    

lead generation agents using laptops

Are you an immigration attorney looking for ways to boost lead generation and get more clients? Digital marketing is one of the best ways to generate new leads. The truth is, however, that most attorneys are not familiar enough with digital marketing to really boost their strategies. Furthermore, attorneys have a lot to focus on with their practice, which means that digital marketing can sometimes get put on the back burner.

The good news is that there are some relatively simple strategies that law firms can use to boost leads and convert more clients. At Legal Conversion Center, we find there are several strategies that can help immigration attorneys reach their target audience and get more leads and conversions. Below, we discuss some of our favorite strategies.

Lead Generation Strategies

Whether on your own, or with the help of a digital marketing expert, here are 9 strategies that your law firm can use to boost lead generation and get more clients signed up for your services.

1. Website Optimization

Online marketing is a powerful tool to get your law firm in front of potential clients. Most law firms have a website, but if it is not properly optimized, there is little chance that you will rank high enough on search engine results pages to beat out the competition.

The good news is that optimizing your website is a fairly straightforward process. The best ways to optimize your site to generate leads include:

  • Make it easy for leads to input contact information
  • Make sure your site is full of helpful, useful information
  • Provide information that encourages potential clients to contact you

Your website should make an excellent first impression on potential clients, so show off what you have to offer. For immigration attorneys, you may find it helpful to have your site optimized for translating into more than one language, as well.

2. Use Your Website to Drive Campaigns

Once your website is optimized, you can utilize it to drive campaigns. For example, if you are targeting mass tort clients, create a special page on your site that provides information about what you do and how potential clients can contact you. Using your website to drive campaigns is a step up from simple optimization of your primary domain.

Rather, this gives you the opportunity to target clients on your website and through your ad campaigns, with every lead taking potential clients back to that same, informative, amazing page. If you are targeting potential clients who speak a different language, then you can also use this strategy to create campaigns in multiple languages.

3. Email Marketing

Email marketing is a great tool for reaching potential clients in a direct and personal way. If you have obtained an email address from a potential client, it means they want to hear from you. There is a balance when it comes to email marketing, however. You don’t want to send too many emails or seem ‘spammy’. However, feel free to reach out to potential clients with information about your services, special campaigns, or your newsletter.

Email marketing is a great tool for immigration attorneys, in particular, because it eliminates the distance and language barrier, allowing attorneys to help their clients no matter where they are.

4. Utilize Local Searches

One of the best ways to increase visibility and reach clients in your geographical area is utilizing local searches. Local searches produce results based on a proximity to where the searcher is located. For example, if someone in Houston, Texas searches “immigration lawyer near me” the search results will include, primarily, immigration lawyers and law firms in the greater Houston area.

5. SEO Marketing

Aside from optimizing your website, you can also optimize the content that you post or share. Search engine optimization is one of the best strategies to boost lead generation. SEO is designed to drive traffic to your website and ensure that individuals who land there have a great experience. You can boost your SEO by writing, optimizing, and publishing SEO-friendly content on your website, blog, and social media. With SEO, you can target very specific practice areas, including immigration, visas, green cards, and more.

6. Search Engine Marketing

Search engine marketing, or SEM, is not the same thing as SEO. SEM involves bidding on specific keywords that you want to rank for in order to beat out the competition. For example, if you bid on “immigration lawyer” your bid will be expensive and you will have a lot of competition. However, if you are more specific, such as “immigration lawyer in Houston” you will have less competition and a lower cost.

7. Social Media Marketing

Speaking of social media, this is one of the best ways to reach your target audience and get more leads. Every day, millions of people surf social media. With the right balance of SEO and other marketing strategies, your law firm could potentially reach millions of potential clients who may not find your information otherwise. We recommend using as many social media channels as you are comfortable with, but particularly Facebook, Instagram, and YouTube.

How to Implement Lead Generation Strategies

Each of the above lead generation strategies provide opportunities for your law firm to boost leads and convert more clients. Depending on your needs and goals, one or two, or maybe all of these strategies would be useful. Once you get the hang of digital marketing, there is no doubt that you will start to see an influx of client calls and emails.

And when your law firm is overwhelmed by all these potential new clients, you can turn to us at Legal Conversion Center to provide intake support. Our legal intake agents are trained to manage general intake, campaign influxes, and much more. Contact us to find out how we can help you take your law firm to the next level.  

What Is A Warm Transfer?

Posted on Monday, October 10th, 2022 at 11:43 am    

Call center agents using warm transfer method.

There are two types of call transfers – a cold transfer and a warm transfer. A cold transfer occurs when a call is transferred from one person to another without any introduction or information sharing. A warm transfer occurs when a call is transferred after a brief introduction and information sharing between the original agent and the individual the call is being transferred to.

A warm transfer is the preferred method of transferring calls in professional environments. Warm transfers provide a more professional and client-oriented interaction between the caller and receiver. They also reduce frustration for staff and callers, save time, and help ensure an efficient process.

At Legal Conversion Center, we believe that warm transfers are more efficient and result in a better overall customer experience. We train our legal intake specialists on the proper way to complete a warm transfer, and when it is most applicable. Below, we provide helpful information about warm transfers based on our decades of call center experience.  

How a Warm Transfer Works

A warm transfer means more than just transferring a call to the appropriate extension or voicemail. It involves speaking with the appropriate recipient and providing pertinent information before connecting them to the caller. The caller does not hear this exchange, but is placed on a brief hold.

Once the agent has spoken with the appropriate recipient, they will inform the caller that they are transferring them. Ideally, the agent will provide the caller with the name and title of whom they will be speaking with. Once the transfer is complete, the agent will hang up.

Why Use Warm Transfers Instead of Cold Transfers

Law firms receive numerous phone calls every day from potential clients, courts, and other attorneys. If the law firm is running a marketing campaign, the number of calls may be much higher than usual. In either case, many of these calls will need to be transferred from the agent or service who answered the call to the appropriate party inside the firm.

Most often, call transfers occur between law firm staff or call center agents and attorneys. By performing a warm transfer, agents have the ability to provide information about the caller and their needs to the attorney before completing the transfer. This helps the attorney know a bit about the situation beforehand. It also means that the caller will not have to explain their situation a second time to someone else. 

Using a warm transfer also provides a better experience for the caller because they will feel as though their needs are being taken seriously and they are getting help from an appropriate party. Furthermore, warm transfers alleviate client anxiety about communicating complicated information to multiple parties.

Training Intake Specialists for Warm Transfers

Practically anyone can complete a cold transfer, as it is blind and requires little effort. Warm transfers, on the other hand, require a bit more time and attention to the caller and their details. At Legal Conversion Center, we have found that training our intake specialists specifically in handling warm transfers is a key to successful interactions. We provide our specialists with training on:

  • How to direct calls appropriately
  • What to say when a transfer is necessary or appropriate
  • How to make appropriate ‘small-talk’ to avoid awkward silences
  • How to keep callers comfortable while making a transfer

Let’s face it – callers are stressed and often have short attention spans. For that reason, call center intake specialists must be trained in how to control calls and maintain engagement while completing their intake process. To be successful in doing so requires a combination of natural customer service skills and adequate training.

How Legal Conversion Center Fosters Warm Transfers

Most law firms do not have adequate staff to manage an influx of calls. That is why so many law firms partner with legal call centers. At Legal Conversion Center, we are passionate about providing exemplary service. We provide comprehensive legal intake services that allow attorneys to focus on their clients, which saves attorneys time, money, and sometimes frustration.

At Legal Conversion Center, all of our services are customizable. From the moment a potential client calls, our intake specialists will follow the protocols established by your law firm.

  • What questions do we need to ask?
  • What information should we collect?
  • Who should we transfer calls to?
  • What message do you want to convey to your callers?

Our 27/7/365 intake agents ensure that you never miss an inquiry or potential lead. With unmatched customer service, our intake services can also help build your reputation and revenue.

Don’t risk making your callers uncomfortable or feel like they are not important. Let Legal Conversion Center handle your intake. Our intake services new client intake, web response, appointment scheduling, obtaining signed retainers, and lead follow up. We even offer Spanish support so you can reach a diverse audience of potential clients.

Legal Conversion Center is Hiring!

Posted on Wednesday, August 24th, 2022 at 12:36 pm    

Exactech Knee Replacement Lawsuit intake call center

Legal Conversion Center works with many of the Nation’s top law firms. We are hiring for several Legal Intake Specialist positions. Your job will be to talk with, screen, and connect claimants with attorneys who can help them with their legal issues. This is not a typical call center or answering service position. We are a fast-growing company with a vast opportunity for advancement. Our employees receive the training and resources to be excellent performers and are rewarded financially as they grow. If you want to be a part of a growing company with an inspired vision, a unique workplace environment, and opportunities for professional growth and competitive compensation

Position Title: Legal Intake Specialist

Position Requirements:

Education and Experience Requirements:

Strong verbal and written communication skills, specifically spelling, grammar and diction.
Pleasant and caring, professional phone voice.
Strong active-listening skills.
Strong typing skills (speed and accuracy)
Strong computer skills, specifically in Windows environment.
Ability to work a flexible schedule including nights, weekends and holidays.
Minimum of a High School Diploma or GED, College Students welcomed.
Bilingual (Spanish-English) is a plus.
Customer-service experience a plus (6-12 months minimum).

Please see our website applications at

Please allow yourself 20-30 minutes to complete this online application.

PLEASE NOTE: This online application is step one of three. Step two is an online typing test that will be scheduled after we review your initial application. Step three requires you to call our LCC employment line and answer a few brief questions. Step three will be scheduled once steps one and two are completed. After all three steps have been successfully fulfilled you will be notified regarding an in-person interview.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Contact Center Compliances

Posted on Thursday, August 18th, 2022 at 9:39 am    

Contact center compliances is must for legal intake and contract acquisition services. Call centers are the bedrock of many law firms. The legal industry requires a certain amount of confidentiality and adherence to certain guidelines. Call centers are no exception. All call centers must comply with contact center compliance standards.

Regulations for Call Center Operations

Most states in the U.S. require consent between parties in a conversation before the conversation can be recorded. Call centers must adhere to state laws and overall governing policies. It is not enough for call centers to advise the other party that they are recording, they must get consent to do so. There are specific laws and guidelines that call centers must adhere to:

Health Insurance Portability and Accountability Act (HIPAA)

The Health Insurance Portability and Accountability Act, or HIPAA, is a law that governs private health information. This includes written and electronic records. Under HIPAA rules, call center agents must be trained in how to handle healthcare-related information properly. This includes:

  • Properly securing health information
  • Proper storage and transfer of information
  • Data security training
  • Ongoing training to maintain HIPAA compliance

In addition, if a client requests that their information be safeguarded, a call center should have adequate safeguards readily available.

Telephone Consumer Protection Act (TCPA)

The Telephone Consumer Protection Act, or TCPA, is a set of regulations governed by the Federal Communications Commission (FCC). The TCPA is one of the most relevant sets of guidelines for call centers. The TCPA guidelines include:

  • Call centers are prohibited from calling residential telephone numbers before 8:00 a.m. or after 9:00 p.m.
  • Call center agents must identify themselves, the company they represent, and their phone number.
  • Call centers must follow regulations of the Do Not Call Registry.
  • Automated or pre-recorded calls are prohibited for telemarketing purposes if the consumer has not provided consent.

Call centers and/or agents who violate TCPA guidelines may be subject to legal action, including lawsuits.

The Consumer Protection Act (CPA)

The Consumer Protection Act (CPA) is a law designed to protect consumers from unfair business practices and to promote fair competition in the marketplace. It aims to ensure that consumers are treated fairly by businesses, and that they are able to make informed decisions about the products and services they buy.

The CPA provides various rights to consumers, including the right to:

  • Information: Consumers have the right to accurate and truthful information about products and services, including their price, quality, and safety.
  • Choice: Consumers have the right to choose from a range of products and services, and to make informed decisions about what they buy.
  • Safety: Consumers have the right to expect that products and services are safe, and that they will not cause harm or injury.
  • Redress: Consumers have the right to seek redress if they are dissatisfied with a product or service, or if they have been harmed by a faulty product or service.

The CPA also establishes a range of enforcement mechanisms to ensure that businesses, including call centers, comply with its provisions. The law includes provisions allowing consumers to file complaints and seek damages in court. It is important that call centers understand the CPA and abide by the rules thereof.

Do Not Call Registry

The Do Not Call registry, or DNC, is a nationwide list that consumers can add their names and telephone numbers to if they do not want to receive telemarketing calls. Call center agents should be aware of the DNC rules and avoid crossing the line into the telemarketing sphere. Call centers that violate DNC rules could face penalties of $43,000 per violation.

To avoid violating the DNC, call center agents should be trained and should stay updated on DNC lists. If they make outgoing calls, they should be limited to providing information, surveying consumers, or debt collection efforts.

Commitment to Contact Center Compliances

At Legal Conversion Center, we are compliant with all state and federal laws and guidelines. Our legal intake professionals are highly trained and supervised to ensure that our services meet the highest standards. Contact us to learn more.

9 Skills And Qualities Your Intake Team Should Have

Posted on Thursday, August 18th, 2022 at 9:36 am    

If you are looking to boost conversions and revenue at your law firm, your intake team must possess the right skills and qualities to turn leads into clients. Some skills can be achieved through training and experience, and others are more inherent to the individual. At Legal Conversion Center, we have learned to look for that balance of natural skill and potential when hiring our legal intake specialists.

With the right combination of natural talent and potential, we have built a highly effective legal intake team. Our process has proven time and again to increase qualifications, captures, and conversions.

Intake Teams Should Possess the Following Skills and Qualities

So, what is the balance that we look for when hiring intake professionals? Here is a list of the 9 skills and qualities that will take an intake team to the next level.

1. Empathy

Empathy is a natural quality, and one that is a great asset for a legal intake team. Potential clients in any practice area are facing emotionally-charged situations. Some clients may be in physical pain or dealing with traumatic loss. A great intake team includes individuals who are empathetic with the hardship that potential clients are going through.

2. Listening Skills

When a potential client calls your law firm, they are looking for legal advice, and that starts with telling their story. Your intake team must be able to actively listen and value the information being shared with them. The caller needs to feel valued, not like another number in a list of callers. Intake specialists with great listening skills will be able to analyze information and begin building a relationship with the potential client.

3. Phone Etiquette

We have all experienced talking on the phone to someone who just doesn’t seem to listen, who interrupts, or who puts us on hold for long periods of time. These are all examples of poor phone etiquette. Likely, you put little faith and trust in the organizations represented after these calls.

Good phone etiquette can make a tremendous difference in how potential clients view your law firm. Examples of good phone etiquette include:

  • Call handling skills, such as attentiveness
  • Use of proper tone of voice and language
  • Calls are answered in three rings or less
  • Background is quiet and professional

4. Call Control

Potential clients who call your law firm are emotional and they may get off track. It is important that your intake specialists know how to control the call and get callers back on track to important and relevant information. A successful intake team will have skills in asking questions to guide the caller through the intake process. They will know what information is relevant to qualify a caller and focus on that.

5. Outbound Skills

Call centers don’t just answer calls. We also process outbound calls, texts, and emails. Skilled legal intake specialists will know how to reach out to potential clients, as well as accept inquiries. The most successful intake specialists will follow up as many times as necessary to qualify or disqualify a potential lead. Intake teams should also be able to follow up via text or email using proper etiquette, language, and professionalism.

6. Knowledge of Warm Transferring Calls

 In call centers, there is a process called a ‘warm transfer’. This is when an intake specialist transfers a potential client to a legal expert when appropriate. Your intake team should know when it is appropriate or necessary to warm transfer a call. They should also know how to complete this process seamlessly, including providing the legal expert with a brief background of the caller.

7. Knowledge of Legal Terminology

Your intake team doesn’t need to know the definition of every legal term in Black’s Law Dictionary, but they should be able to relate general legal terms relevant to your practice. Many basic legal terms apply to any type of case, such as plaintiff, defendant, Petition, Discovery, Settlement, Trial, Jury, etc. But there may also be terms that are specific to your practice area. If your intake team is not familiar with relevant terminology, it could hurt your law firm’s reputation.

8. Knowledge of the Legal Process

Similar to terminology, it is also beneficial for legal intake specialists to have a working knowledge of the legal process. This helps them better understand how to communicate with clients and answer questions they may have about ‘what’s next’. This also helps intake specialists know when it’s time to forward the call to someone with more expertise.

Keep in mind that most generic call centers do not have agents with working knowledge of legal terminology or the legal process. This can hurt your law firm’s reputation and put unnecessary obstacles between your new clients and your firm.  

9. Ability to E-Sign a Retainer

The goal of a legal call center is to help your law firm qualify potential leads and turn them into clients. Part of that process is having the client e-sign a retainer. Having clients e-sign a retainer on-the-spot is a great way to build the relationship and avoid potential dead leads. Your intake specialists should know how to walk the client through the entire process without breaking off contact.

A Legal Intake Team You Can Trust

If you are looking for a highly skilled and qualified legal intake team, contact Legal Conversion Center. At LCC, legal intake is what we do. Our intake specialists are highly trained to ensure that your intake process is customized and successful whether call, click, or email. Find out more about our law firm client intake services by contacting us today!

How to Convert More Website Leads For Your Law Firm

Posted on Thursday, August 18th, 2022 at 9:33 am    

Whether we like it or not, a lot of business happens online. In fact, many law firms find that the majority of their leads come from online sources like their website, Google, or contact form. An unfortunate reality is that if your law firm is not set up to convert leads, you may actually lose qualified potential clients.

Getting leads is just the first step to growing your law practice. Once you have leads, you need to convert them into paying clients. The key to doing this is using tools and strategies that are known to work for law firms.

7 Simple Ways to Increase Website Leads

It’s great knowing that people are viewing your website. But that’s not enough to grow your practice. Use the following tools and strategies to convert more website leads for your law firm.

1. Create a Strong Value Proposition

What makes your law firm stand out against the competition? Maybe it’s the number of years in practice, the variety of practice areas, or a unique specialization. If you don’t highlight these qualities, then customers who are browsing law firms will not see exactly what you have to offer. Creating a strong value proposition means avoiding fluff and generic summaries. Instead, show off the value that you bring to clients in a detailed, succinct way.

2. A Clear Call-to-Action

A call-to-action (CTA) is the element of your website, blog, video, or other digital content that encourages the user to take action. CTAs should be clear, defined, and prominently displayed on your website. To convert more leads, think of the CTA as part of a journey. The first step is clicking the button. The second step is filling out contact information. The third step is a consultation with a lawyer. Be creative with your CTAs. Don’t just tell the user to “click here.” Tell them to download your free guide or start a live chat.

3. Provide Immediate Response

Automation is a great way to hand off tasks and free up your time. Unfortunately, it can seem very impersonal to some consumers. An immediate live response to a website inquiry can make the potential new client feel seen, heard, and interested in what your firm has to say.

4. Follow Up on Leads

Not every lead converts on the first visit or interaction. But that doesn’t mean you should give up on those potential new clients. Instead, create a system and schedule for following up with ‘dead’ leads. An ideal strategy is to follow up 3-5 times, keeping track of when you made contact and the result. Document your process here, as this could be valuable information.

The information you collect could help in recognizing when leads are most likely to respond and interact, as well as their preferences for how to be contacted.

5. Retarget Visitors

Retargeting is a digital marketing strategy that helps you stay visible to users who don’t convert right away. Retargeted ads are a good way to subtly remind the user that they were on your website and were considering asking for more information. Studies suggest that retargeted display ads can increase conversions by as much as 70%.

6. Incorporate Video

Video is a powerful tool to add to your website. Did you know that the human brain processes video faster than written text? That’s why it is so powerful – it gets and holds attention. Studies have shown that incorporating video into your website can increase the conversion rate by as much as 80%.

Incorporating video into your website doesn’t have to be complicated, and you definitely don’t need a feature-length film. Videos should be short and have value to the client. You can incorporate a lead capture or button directly into your video to increase engagement.

7. Track Leads in a CRM

A CRM is a customer relationship management program. These programs help you track your interactions with leads and collect information about conversions. CRMs are incredibly useful if you want to know where your leads are coming from, how they are interacting with your website, how they prefer to communicate, and how often they convert to paying clients.

8. Work With a Legal Call Center

One of the best ways to maximize lead generation and conversions is to work with a legal call center. Your law firm is busy, and your intake team may not have the bandwidth or experience necessary to generate leads and increase conversions. A legal call center can take on these tasks for you so your staff can focus on where they are needed most.

Contact a Trusted Legal Call Center

At Legal Conversion Center, we offer a variety of intake, contract acquisition, follow up, and case management services. Our legal intake specialists are trained on the best ways to convert leads into paying clients. We work closely with each law firm to assess your goals and budget, and provide solutions that maximize your return on investment, and your conversion rate. 

Law Firm Call Center Intake Specialist Training For Abuse Cases

Posted on Thursday, August 18th, 2022 at 9:31 am    

Call center specialist training

It is incredibly difficult for survivors of abuse to come forward and share their stories. That is one reason why so many survivors never tell their stories to an attorney or law firm, and many never file charges or civil claims against the person responsible. Survivors often are simply too afraid of sharing such sensitive information with anyone outside their closest circle.

At Legal Conversion Center, we partner with law firms across the country in their mission to support survivors as they pursue justice. We are dedicated to providing a safe space for your potential clients to learn about your services and secure the legal representation they need.

If your law firm is running an abuse or sexual abuse campaign, Legal Conversion Center can help you make the best first impression on potential new clients.

Law Firm Call Center Intake Specialist Training

Intake specialists are an important part of your law firm. These are the individuals who answer phones calls, emails, and website form submissions. They gather information from potential new clients and determine if they qualify for your services. Often, they will follow up with leads multiple times. Finally, intake specialists convert leads into clients by assisting them in signing a retainer.

At Legal Conversion Center, we know that sensitive legal topics require more than basic intake training. Part of our dedication to providing a safe space for abuse survivors who need legal help is ensuring that our intake professionals are properly trained in handling sensitive topics.

At Legal Conversion Center, we provide training on:

  • Empathy
  • Call Control
  • HIPAA Regulations

Our training focuses on the most important aspects of safety and security when it comes to abuse cases.  


Intake specialists trained for abuse cases will know how to be objective-yet-compassionate about the potential client’s situation. They will be supportive and attentive, patient, and willing to let the client take their time as they explain their case. It can be difficult for intake specialists to listen to details of abuse and trauma. The most successful intake specialists are those with a natural ability to be objective and empathetic.

Call Control

Potential clients call your law firm to get legal advice or help. This often begins with them retelling their story and providing you with information. This process can easily get off track as conversation progresses. But before you can help potential clients, you need to know certain relevant information about their case.

This is why the intake specialists at Legal Conversion Center are trained in call control and qualifying leads. Our specialists know what questions to ask and how to redirect the conversation if it strays from the topic at hand. 

HIPAA Regulations

Many cases involving abuse will also involve medical or other healthcare-related records. At Legal Conversion Center, we provide HIPAA training and certification for our intake team. That means potential clients can provide information to your law firm in a safe and secure manner. Not only do we provide training for our staff, but Legal Conversion Center is proud to hold the HIPAA seal of compliance.

Benefits of Call Center Intake Specialist Training for Abuse Cases

Legal cases involving abuse are emotionally-charged and contain sensitive information. The last thing your law firm needs is potential clients feeling intimidated or uncomfortable with your intake process. The good news is that you don’t have to manage intake on your own.

At Legal Conversion Center, legal intake is what we do. It is our specialty and we have refined our process to an art. Our highly trained law firm intake agents know how to handle sensitive topics with the utmost care and compassion. Working with an intake team that is specially trained to handle abuse cases can benefit your law firm by:

  • Avoiding a generic first impression
  • Building trust with survivors
  • Converting more leads into clients
  • Providing data about your leads and conversions

Why Contact Legal Conversion Center?

If your law firm is looking for intake support that is safe, effective, and customizable, then look no further than Legal Conversion Center. We have worked with law firms and lawyers across the United States, helping them build customized intake services for abuse cases and other sensitive legal matters.

Our experience has proven successful time and again, as law firms report getting more leads and conversions than ever before. We attribute much of our success to the training and supervision that we provide for our intake team. We value quality and safety, and it shows in our reputation.

Find out how our intake specialists who are trained to handle abuse cases can help your law firm engage more potential clients by contacting us today.

Zantac Cancer Lawsuits

Posted on Monday, March 28th, 2022 at 6:54 pm    

Zantac cancer lawsuits allege Zantic causes cancer. Since the FDA pulled ranitidine and Zantac from the market, thousands of consumers have filed lawsuits against the manufacturers – GlaxoSmithKline, Sanofi, and Boehringer Ingelheim. Your law firm has the expertise needed to help clients with Zantac lawsuits and mass tort litigation, but do you have the bandwidth to handle the influx of leads you will undoubtedly get from a Zantac lawsuit campaign? 

Let Legal Conversion Center handle your intake needs so you can focus on your clients. Our legal intake service takes care of screening and qualifying leads, and getting your clients in touch with your law firm. Contact us to learn more about our intake and acquisition services. 

In 2019, the U.S. and Europe began reviewing the safety of products containing ranitidine after tests showed samples contained trace amounts of NDMA. NDMA is classified by the World Health Organization (WHO) and the International Agency for Research on Cancer (IARC) as a probable human carcinogen, meaning it has the potential to cause cancer. The Environmental Protection Agency (EPA) also considers NDMA and the related family of N-nitrosamines to be “potent carcinogens.”

Types of Cancer Caused by Zantac

Since 2019, thousands of consumers across the U.S. have filed lawsuits claiming that ranitidine and Zantac manufacturers knew, or should have known, that their products were contaminated with a probable carcinogen. Zantac cancer lawsuits claim that victims have developed:

  • Stomach Cancer
  • Bladder Cancer
  • Kidney Cancer
  • Intestinal Cancer
  • Colon and Rectal Cancer
  • Liver Cancer
  • Pancreatic Cancer
  • Intestinal Cancer
  • Esophageal Cancer

In addition to potentially causing cancer, according to the NIH NDMA has also been linked to liver damage, even after short-term exposure to ranitidine or Zantac.

So many consumers have come forward that Zantac class-action lawsuits have also been filed. This underscores the enormity of potential litigation as more consumers come forward.

If your law firm is seeking to acquire plaintiffs for a Zantac class-action lawsuit, Legal Conversion Center can help you qualify and retain clients. Our legal intake specialists are highly trained in how to screen clients for potentially complex legal matters like class-action lawsuits.

Why Are People Filing Zantac Cancer Lawsuits?

Research has confirmed that some products containing ranitidine, including Zantac, are contaminated with NDMA. In laboratory tests in 2019, an online pharmacy called Valisure tested ranitidine products and found excessively high levels of NDMA.

Tests showed some ranitidine pills had more than 3,000,000 ng (nanograms) per tablet. This is far more than the FDA’s allowed daily intake of just 96 ng. In their own tests, the FDA also found low levels of NDMA that were still above the acceptable daily intake.

What is NDMA?

NDMA is a chemical that is most often used in industrial processes. It can form during the treatment of wastewater with chlorine products. At one time, NDMA was used in the production of rocket fuel, additives for lubricants, softeners for copolymers, and antioxidants. It has been found in byproducts from pesticide manufacturing, rubber and tire manufacturing, foundries, and other industrial processes.

NDMA can also occur naturally. It is found naturally in soil, water, air, and some food products, but at extremely low levels. It can also form when bacteria in soil synthesize certain substances.

Scientists believe that NDMA in ranitidine products was formed when the ranitidine molecule reacted to something during manufacturing, storage, or consumption. 

Why Choose Legal Conversion Center for Your Intake Needs

Your law firm is putting time and money into marketing and reaching potential clients. But if there is a sudden influx of calls, you may not have the time or manpower to secure and retain potential leads. That’s where the Legal Conversion Center can help.

Here are just a few reasons why you should choose us:

  • You can count on us to create quality conversions for your law firm.
  • We have more than 100 years of combined call center experience. Our team knows what works!
  • Our Intake Specialists receive training that is far beyond what most call centers offer.
  • Our pricing is fair and competitive – You only pay for the services you want!
  • We have a strict quality assurance process that ensures you are getting the most out of your relationship with us.

Thousands of consumers have already reached out to law firms to learn more about their legal rights. There is no doubt that thousands more will follow suit. If your law firm is seeking to acquire Zantac and ranitidine lawsuit clients, let us help.

Legal Conversion Center has worked with law firms across the U.S. Get your free quote to find out how we can help you turn your Zantac lawsuit leads into quality conversions. Getting a quote is easy – just fill out our form online to get started.

Talcum Powder Lawsuits

Posted on Monday, March 14th, 2022 at 7:01 pm    

Talcum powder products have been on the market for decades. During that time, millions of people have used the products for personal hygiene. More recently, talcum-based products, including the popular Johnson’s Baby Powder have been linked to an increased risk of cancer and mesothelioma. This, in turn, has resulted in tens of thousands of talcum powder lawsuits being filed.

The link between talcum-based products and cancer has resulted in thousands of consumers filing lawsuits against talc product manufacturers. Johnson & Johnson is perhaps the most well-known manufacturer, and the company remains at the center of numerous lawsuits.

Talcum powder lawsuits have already resulted in substantial awards for consumers. However, consumers continue to file lawsuits. If your law firm is aiming to acquire Johnson & Johnson talcum powder lawsuit clients, Legal Conversion Center can help you qualify leads and get more conversions.

At Legal Conversion Center, our legal intake services are customized to the needs of your law firm. We offer a variety of intake and client acquisition services that screen leads and transform them into actual clients. Learn more about how we can help your law firm get more clients by contacting us today.

Why Plaintiffs are Filing Talcum Powder Lawsuits

Since 1971, tests have shown that talcum powder products from manufacturers including Johnson & Johnson contained small amounts of asbestos. A report in 2018 revealed that Johnson & Johnson had records of products testing positive for asbestos dating back to at least 1971. However, the company never made that information known to regulators or consumers.

Once a 2018 Reuters investigation was published, consumers began coming forward and filing lawsuits against Johnson & Johnson. These talcum powder lawsuits allege that Johnson & Johnson failed to warn consumers that using talcum powder increased the risk of certain cancers and mesothelioma.

As of 2021, there were more than 36,000 lawsuits pending against talcum powder product manufacturers. Millions of dollars have already been awarded to victims and their loved ones, but given the extensive use of talcum-based products, there is no doubt that more lawsuits will be filed. 

Types of Cancer Caused by Talcum Powder Products

The most serious injuries reported in these lawsuits include ovarian cancer and mesothelioma:

Ovarian Cancer

women who have developed ovarian cancer after regular use of talcum powder products. Talcum powder is commonly used for personal hygiene, and women often apply it to the genital area. Studies now suggest that particles of talcum powder can enter the ovaries through the vagina. Experts believe that particles in contact with the mucus membranes cause inflammation and can suppress certain antibodies that prevent protect against cancer. Researchers estimate that regular use of talcum powder products in the genital area could increase the risk of ovarian cancer by 30-60 percent.


Many lawsuits also claim that victims developed mesothelioma due to inhaling talcum powder during use. The connection between talc and mesothelioma is that talc naturally contains asbestos, which is a known carcinogen. With talcum powder particles being so fine, they are easily made airborne and can be inhaled into the lungs.

Understanding Talc and Asbestos

Talc and asbestos are both naturally occurring minerals. As a powder, talc absorbs moisture and reduces friction. This is why talcum powder products are so commonly used for infants to prevent diaper rash, and among men and women looking to stop chafing or irritation.

Talc naturally contains asbestos, which is a mineral that is known to cause cancer, respiratory illness, and mesothelioma. In 1976, the Cosmetic, Toiletry, and Fragrances Association (CTFA) created guidelines for the cosmetics industry stating that cosmetic and personal care products that contain talc should be free from detectable amounts of asbestos.

Warnings about asbestos and talc have continued since the 1970s, but manufacturers have continued to market their products without adequate warnings.

What Products Contain Talc?

Manufacturers have not only failed to warn regulators and consumers about the risks of using talc, but they have also continued to develop and market numerous products that contain talc. These products include well-known brands like Gold Bond, Shower to Shower, Nivea, Summer’s Eve, and Johnson’s Baby Powder. Some of the most commonly used products include:

  • Baby Powder
  • Baby Lotion
  • Adult Lotion
  • Deodorant
  • Feminine Hygiene Products
  • Cosmetics (Foundation, Eye Shadow, etc.)
  • Shampoo and Conditioner
  • Household Cleaning Supplies

Many consumers who have used these products have trusted them for decades without having an inkling that their health was at risk.

Get Professional Intake Help to Qualify Johnson & Johnson Talcum Powder Lawsuits

If your law firm is looking to acquire more Johnson & Johnson talcum powder clients, or you need help with a burgeoning intake load, Legal Conversion Center can help. At LCC, we offer your law firm peace of mind that you are not missing out on great potential clients. Our team does legal intake 24/7. What’s more, our Intake Specialists are highly trained in how to effectively screen, qualify, and retain clients.

Get Answers to Your Questions

Still have questions? Contact Legal Conversion Center today to get a quote or a service comparison. One call with our intake experts can identify your needs and put your law firm on the road to conversions like never before.