![A row of white humanoid telemarketer robots wearing headsets and typing on computers illustrates AI's potential impact on call centers.](https://cdn.powa.com/www.legalconversioncenter.com/images/wp-content/uploads/2023/12/Humanoid-telemarketer-robots-300x200-250-critical-desktop.jpg.webp)
Since its inception in 1991, the Telephone Consumer Protection Act (TCPA) has been pivotal in regulating various forms of telecommunication. With the rise of artificial intelligence (AI), new challenges have emerged in enforcing this law. For example, the Federal Communications Commission (FCC) and a Senate subcommittee are actively exploring AI’s role in robocalls and robotexts. …