Ready To Get Started?


Law Firm Call Center Intake Specialist Training For Abuse Cases

Posted on Thursday, August 18th, 2022 at 9:31 am    

Call center specialist training

It is incredibly difficult for survivors of abuse to come forward and share their stories. That is one reason why so many survivors never tell their stories to an attorney or law firm, and many never file charges or civil claims against the person responsible. Survivors often are simply too afraid of sharing such sensitive information with anyone outside their closest circle.

At Legal Conversion Center, we partner with law firms across the country in their mission to support survivors as they pursue justice. We are dedicated to providing a safe space for your potential clients to learn about your services and secure the legal representation they need.

If your law firm is running an abuse or sexual abuse campaign, Legal Conversion Center can help you make the best first impression on potential new clients.

Law Firm Call Center Intake Specialist Training

Intake specialists are an important part of your law firm. These are the individuals who answer phones calls, emails, and website form submissions. They gather information from potential new clients and determine if they qualify for your services. Often, they will follow up with leads multiple times. Finally, intake specialists convert leads into clients by assisting them in signing a retainer.

At Legal Conversion Center, we know that sensitive legal topics require more than basic intake training. Part of our dedication to providing a safe space for abuse survivors who need legal help is ensuring that our intake professionals are properly trained in handling sensitive topics.

At Legal Conversion Center, we provide training on:

  • Empathy
  • Call Control
  • HIPAA Regulations

Our training focuses on the most important aspects of safety and security when it comes to abuse cases.  


Intake specialists trained for abuse cases will know how to be objective-yet-compassionate about the potential client’s situation. They will be supportive and attentive, patient, and willing to let the client take their time as they explain their case. It can be difficult for intake specialists to listen to details of abuse and trauma. The most successful intake specialists are those with a natural ability to be objective and empathetic.

Call Control

Potential clients call your law firm to get legal advice or help. This often begins with them retelling their story and providing you with information. This process can easily get off track as conversation progresses. But before you can help potential clients, you need to know certain relevant information about their case.

This is why the intake specialists at Legal Conversion Center are trained in call control and qualifying leads. Our specialists know what questions to ask and how to redirect the conversation if it strays from the topic at hand. 

HIPAA Regulations

Many cases involving abuse will also involve medical or other healthcare-related records. At Legal Conversion Center, we provide HIPAA training and certification for our intake team. That means potential clients can provide information to your law firm in a safe and secure manner. Not only do we provide training for our staff, but Legal Conversion Center is proud to hold the HIPAA seal of compliance.

Benefits of Call Center Intake Specialist Training for Abuse Cases

Legal cases involving abuse are emotionally-charged and contain sensitive information. The last thing your law firm needs is potential clients feeling intimidated or uncomfortable with your intake process. The good news is that you don’t have to manage intake on your own.

At Legal Conversion Center, legal intake is what we do. It is our specialty and we have refined our process to an art. Our highly trained law firm intake agents know how to handle sensitive topics with the utmost care and compassion. Working with an intake team that is specially trained to handle abuse cases can benefit your law firm by:

  • Avoiding a generic first impression
  • Building trust with survivors
  • Converting more leads into clients
  • Providing data about your leads and conversions

Why Contact Legal Conversion Center?

If your law firm is looking for intake support that is safe, effective, and customizable, then look no further than Legal Conversion Center. We have worked with law firms and lawyers across the United States, helping them build customized intake services for abuse cases and other sensitive legal matters.

Our experience has proven successful time and again, as law firms report getting more leads and conversions than ever before. We attribute much of our success to the training and supervision that we provide for our intake team. We value quality and safety, and it shows in our reputation.

Find out how our intake specialists who are trained to handle abuse cases can help your law firm engage more potential clients by contacting us today.

Zantac Cancer Lawsuits

Posted on Monday, March 28th, 2022 at 6:54 pm    

Zantac cancer lawsuits allege Zantic causes cancer. Since the FDA pulled ranitidine and Zantac from the market, thousands of consumers have filed lawsuits against the manufacturers – GlaxoSmithKline, Sanofi, and Boehringer Ingelheim. Your law firm has the expertise needed to help clients with Zantac lawsuits and mass tort litigation, but do you have the bandwidth to handle the influx of leads you will undoubtedly get from a Zantac lawsuit campaign? 

Let Legal Conversion Center handle your intake needs so you can focus on your clients. Our legal intake service takes care of screening and qualifying leads, and getting your clients in touch with your law firm. Contact us to learn more about our intake and acquisition services. 

In 2019, the U.S. and Europe began reviewing the safety of products containing ranitidine after tests showed samples contained trace amounts of NDMA. NDMA is classified by the World Health Organization (WHO) and the International Agency for Research on Cancer (IARC) as a probable human carcinogen, meaning it has the potential to cause cancer. The Environmental Protection Agency (EPA) also considers NDMA and the related family of N-nitrosamines to be “potent carcinogens.”

Types of Cancer Caused by Zantac

Since 2019, thousands of consumers across the U.S. have filed lawsuits claiming that ranitidine and Zantac manufacturers knew, or should have known, that their products were contaminated with a probable carcinogen. Zantac cancer lawsuits claim that victims have developed:

  • Stomach Cancer
  • Bladder Cancer
  • Kidney Cancer
  • Intestinal Cancer
  • Colon and Rectal Cancer
  • Liver Cancer
  • Pancreatic Cancer
  • Intestinal Cancer
  • Esophageal Cancer

In addition to potentially causing cancer, according to the NIH NDMA has also been linked to liver damage, even after short-term exposure to ranitidine or Zantac.

So many consumers have come forward that Zantac class-action lawsuits have also been filed. This underscores the enormity of potential litigation as more consumers come forward.

If your law firm is seeking to acquire plaintiffs for a Zantac class-action lawsuit, Legal Conversion Center can help you qualify and retain clients. Our legal intake specialists are highly trained in how to screen clients for potentially complex legal matters like class-action lawsuits.

Why Are People Filing Zantac Cancer Lawsuits?

Research has confirmed that some products containing ranitidine, including Zantac, are contaminated with NDMA. In laboratory tests in 2019, an online pharmacy called Valisure tested ranitidine products and found excessively high levels of NDMA.

Tests showed some ranitidine pills had more than 3,000,000 ng (nanograms) per tablet. This is far more than the FDA’s allowed daily intake of just 96 ng. In their own tests, the FDA also found low levels of NDMA that were still above the acceptable daily intake.

What is NDMA?

NDMA is a chemical that is most often used in industrial processes. It can form during the treatment of wastewater with chlorine products. At one time, NDMA was used in the production of rocket fuel, additives for lubricants, softeners for copolymers, and antioxidants. It has been found in byproducts from pesticide manufacturing, rubber and tire manufacturing, foundries, and other industrial processes.

NDMA can also occur naturally. It is found naturally in soil, water, air, and some food products, but at extremely low levels. It can also form when bacteria in soil synthesize certain substances.

Scientists believe that NDMA in ranitidine products was formed when the ranitidine molecule reacted to something during manufacturing, storage, or consumption. 

Why Choose Legal Conversion Center for Your Intake Needs

Your law firm is putting time and money into marketing and reaching potential clients. But if there is a sudden influx of calls, you may not have the time or manpower to secure and retain potential leads. That’s where the Legal Conversion Center can help.

Here are just a few reasons why you should choose us:

  • You can count on us to create quality conversions for your law firm.
  • We have more than 100 years of combined call center experience. Our team knows what works!
  • Our Intake Specialists receive training that is far beyond what most call centers offer.
  • Our pricing is fair and competitive – You only pay for the services you want!
  • We have a strict quality assurance process that ensures you are getting the most out of your relationship with us.

Thousands of consumers have already reached out to law firms to learn more about their legal rights. There is no doubt that thousands more will follow suit. If your law firm is seeking to acquire Zantac and ranitidine lawsuit clients, let us help.

Legal Conversion Center has worked with law firms across the U.S. Get your free quote to find out how we can help you turn your Zantac lawsuit leads into quality conversions. Getting a quote is easy – just fill out our form online to get started.

Talcum Powder Lawsuits

Posted on Monday, March 14th, 2022 at 7:01 pm    

Talcum powder products have been on the market for decades. During that time, millions of people have used the products for personal hygiene. More recently, talcum-based products, including the popular Johnson’s Baby Powder have been linked to an increased risk of cancer and mesothelioma. This, in turn, has resulted in tens of thousands of talcum powder lawsuits being filed.

The link between talcum-based products and cancer has resulted in thousands of consumers filing lawsuits against talc product manufacturers. Johnson & Johnson is perhaps the most well-known manufacturer, and the company remains at the center of numerous lawsuits.

Talcum powder lawsuits have already resulted in substantial awards for consumers. However, consumers continue to file lawsuits. If your law firm is aiming to acquire Johnson & Johnson talcum powder lawsuit clients, Legal Conversion Center can help you qualify leads and get more conversions.

At Legal Conversion Center, our legal intake services are customized to the needs of your law firm. We offer a variety of intake and client acquisition services that screen leads and transform them into actual clients. Learn more about how we can help your law firm get more clients by contacting us today.

Why Plaintiffs are Filing Talcum Powder Lawsuits

Since 1971, tests have shown that talcum powder products from manufacturers including Johnson & Johnson contained small amounts of asbestos. A report in 2018 revealed that Johnson & Johnson had records of products testing positive for asbestos dating back to at least 1971. However, the company never made that information known to regulators or consumers.

Once a 2018 Reuters investigation was published, consumers began coming forward and filing lawsuits against Johnson & Johnson. These talcum powder lawsuits allege that Johnson & Johnson failed to warn consumers that using talcum powder increased the risk of certain cancers and mesothelioma.

As of 2021, there were more than 36,000 lawsuits pending against talcum powder product manufacturers. Millions of dollars have already been awarded to victims and their loved ones, but given the extensive use of talcum-based products, there is no doubt that more lawsuits will be filed. 

Types of Cancer Caused by Talcum Powder Products

The most serious injuries reported in these lawsuits include ovarian cancer and mesothelioma:

Ovarian Cancer

women who have developed ovarian cancer after regular use of talcum powder products. Talcum powder is commonly used for personal hygiene, and women often apply it to the genital area. Studies now suggest that particles of talcum powder can enter the ovaries through the vagina. Experts believe that particles in contact with the mucus membranes cause inflammation and can suppress certain antibodies that prevent protect against cancer. Researchers estimate that regular use of talcum powder products in the genital area could increase the risk of ovarian cancer by 30-60 percent.


Many lawsuits also claim that victims developed mesothelioma due to inhaling talcum powder during use. The connection between talc and mesothelioma is that talc naturally contains asbestos, which is a known carcinogen. With talcum powder particles being so fine, they are easily made airborne and can be inhaled into the lungs.

Understanding Talc and Asbestos

Talc and asbestos are both naturally occurring minerals. As a powder, talc absorbs moisture and reduces friction. This is why talcum powder products are so commonly used for infants to prevent diaper rash, and among men and women looking to stop chafing or irritation.

Talc naturally contains asbestos, which is a mineral that is known to cause cancer, respiratory illness, and mesothelioma. In 1976, the Cosmetic, Toiletry, and Fragrances Association (CTFA) created guidelines for the cosmetics industry stating that cosmetic and personal care products that contain talc should be free from detectable amounts of asbestos.

Warnings about asbestos and talc have continued since the 1970s, but manufacturers have continued to market their products without adequate warnings.

What Products Contain Talc?

Manufacturers have not only failed to warn regulators and consumers about the risks of using talc, but they have also continued to develop and market numerous products that contain talc. These products include well-known brands like Gold Bond, Shower to Shower, Nivea, Summer’s Eve, and Johnson’s Baby Powder. Some of the most commonly used products include:

  • Baby Powder
  • Baby Lotion
  • Adult Lotion
  • Deodorant
  • Feminine Hygiene Products
  • Cosmetics (Foundation, Eye Shadow, etc.)
  • Shampoo and Conditioner
  • Household Cleaning Supplies

Many consumers who have used these products have trusted them for decades without having an inkling that their health was at risk.

Get Professional Intake Help to Qualify Johnson & Johnson Talcum Powder Lawsuits

If your law firm is looking to acquire more Johnson & Johnson talcum powder clients, or you need help with a burgeoning intake load, Legal Conversion Center can help. At LCC, we offer your law firm peace of mind that you are not missing out on great potential clients. Our team does legal intake 24/7. What’s more, our Intake Specialists are highly trained in how to effectively screen, qualify, and retain clients.

Get Answers to Your Questions

Still have questions? Contact Legal Conversion Center today to get a quote or a service comparison. One call with our intake experts can identify your needs and put your law firm on the road to conversions like never before. 

Philip’s CPAP Recall Lawsuits

Posted on Wednesday, February 23rd, 2022 at 10:46 pm    

A continuous positive airway pressure (CPAP) machine is a common medical device used at home. A bilevel positive airway pressure, or BiPAP machine, is another less common device. CPAP and BiPAP machines treat breathing problems like sleep apnea, which affect 3-7% of the population. CPAP machines offer continuous airflow through the nose and/or mouth, which helps the patient sleep better. Even more importantly, however, a CPAP reduces the risk of stroke, heart attack, or low blood pressure.

legal conversion center call specialist

Recently, Philips Respironics has come under scrutiny after the U.S. Food and Drug Administration (FDA) issued a recall of thousands of CPAP and BiPAP machines. Popular Philips CPAP and BiPAP machines are being recalled due to the soundproofing foam in the machines breaking down and potentially entering the device air pathway. As a result, users could inhale toxic chemicals like polyurethane, diethlyene glycol, and volatile organic compounds.

Lawsuits are already being filed by Philips CPAP users. There are numerous individual lawsuits and at least one class action lawsuit. It is unlikely that the momentum will stop any time soon. If your law firm is interested in acquiring Philips CPAP lawsuit clients, you should act quickly to get ahead of the curve. Patients injured by defective CPAP machines may qualify for compensation and will be seeking the help of a skilled law firm.

At Legal Conversion Center, our legal intake service can make sure that your law firm is ready to take on an influx of Philips CPAP lawsuit 0.clients. Our team can handle your intake needs so you can focus on providing the effective legal counsel your clients need.

Claims Asserted in Philips CPAP Recall Lawsuits

Plaintiffs suing Philips are doing so under products liability laws. Plaintiffs assert the following claims:

  • Design defects
  • Manufacturing defects
  • Failure to warn
  • Breach of express warranty
  • Breach of implied warranty
  • Negligence

These lawsuits claim that Philips knew the foam had potential to degrade, but failed to warn consumers. Lawsuits claim that Philips either concealed the risk, or ignored it.

The Philips CPAP and BiPAP recall affects more than four million devices. They were available in hospitals and for at-home use by millions of consumers. Because of the nature of the potential injuries, it is almost certain that the influx of lawsuits will result in mass tort litigation.

Plaintiffs’ law firms will be an asset to injured consumers who have a right to demand Philips be held accountable. If even a fraction of consumers affected by the recall develop serious illness due to these devices, the resulting litigation could be among the biggest in mass tort history.

Make sure your law firm is ready to help Philips CPAP and BiPAP clients by working with Legal Conversion Center. We can help you with intake and contract acquisition of clients seeking compensation from Philips.  

Why are Philips CPAP Machines Being Recalled?

The Philips CPAP and BiPAP recall follows evidence that portions of the device can degrade and break down. More specifically, the soundproofing foam inside the unit can bread down and tiny particles can enter the air pathway. The specialized foam is made from polyester-based polyurethane, which can be toxic if ingested.

Lawsuits claim that consumers have been harmed while using the machines, or while cleaning them. Victims claim they have developed severe lung damage from foam particles released by the device during use or cleaning. The chemicals in the soundproofing foam are carcinogenic, meaning they may cause cancer.  

With no filter to prevent particles from reaching the user’s airways and lungs, patients are also at risk for medical conditions including:

  • Lung damage
  • Kidney or liver damage
  • Inflammation of the airways
  • Skin, eye, and nose irritation
  • Asthma
  • Cough
  • Dizziness
  • Headache
  • Nausea
  • Vomiting

According to plaintiffs in the class action lawsuit against Philips, the manufacturer knew about the risk of harmful particles reaching the patient for years, but failed to take action to correct the defect.

Philips CPAP and BiPAP Recall Information

Not all CPAP and BiPAP machines manufactured by Philips are being recalled. There is an impressive list of affected models, however, including:

  • A-Series BiBAP A30
  • A-Series BiBAP Hybrid A30
  • A-Series BiBAP A40
  • A-Series BiBAP V30 AutoVentilator
  • C-Series ASV, S/T, AVAPS
  • Dorma 400, 500 CPAP
  • DreamStation ASV
  • DreamStation CPAP, Auto CPAP, BiPAP
  • DreamStation Go CPAP, APAP
  • DreamStation ST, AVAPS
  • E30 (under emergency use authorization)
  • Garbin Plus, Aeris, LifeVent Ventilator
  • OmniLab Advanced Plus In-Lab Titration Device
  • REMStar SE AutoCPAP
  • SystemOne ASV4
  • SystemOne Q Series
  • Trilogy 100Ventilator
  • Trilogy 200Ventilator

Any of these devices manufactured between April 11, 2007 and April 22, 2021 are included in the recall. The machines were distributed between July 21, 2009 and April 22, 2021.

Legal Conversion Center Helps You Acquire Plaintiff Clients

If your law firm is interested in acquiring plaintiff clients for Philips CPAP lawsuits, Legal Conversion Center can help. Our legal intake specialists know the strategies necessary to turn your callers into clients. Our specially trained staff can screen new case calls and determine if the potential client is a good fit for your firm.

Once screening is complete, we can also help with contract acquisition. Let us handle your intake and retainer agreements so you can focus on helping your clients. Contact us to find out more about how we can help your law firm with a free quote.

Intake Specialists for Paraquat Lawsuits

Posted on Wednesday, February 23rd, 2022 at 10:34 pm    

Need intake specialists for Paraquat lawsuits? Paraquat (Grameoxone) is an herbicide primarily used on commercial farms. In October 2017, plaintiffs filed a Paraquat lawsuit against the manufacturers claiming that they developed Parkinson’s disease after being exposed to the herbicide. The two manufacturers, Syngenta and Growmark, as well as Chevron Chemical, are listed as defendants in what is now dozens of lawsuits. 

With hundreds of Paraquat lawsuits already in multidistrict litigation (MDL), there is little doubt that more plaintiffs will come forward. At Legal Conversion Center, our legal intake specialists can help your law firm prepare to represent clients in Paraquat lawsuits.

Contact us to find out how we can help you with your legal intake needs.

Why Plaintiffs are Filing Paraquat Lawsuits

Since the original lawsuit filed in 2017, dozens more plaintiffs have come forward to tell their stories. There are approximately 736 lawsuits in multidistrict litigation (MDL). The cases are currently in pretrial proceedings in the United States District Court for the Southern District of Illinois.

Paraquat Parkinson’s lawsuits claim that plaintiffs exposed to Paraquat have developed serious health complications, including Parkinson’s disease. When Paraquat comes in contact with the mouth, stomach, or intestines, it can cause direct damage. As the chemicals move through the body, they damage and destroy healthy cells.

There is considerable research linking Paraquat exposure to Parkinson’s disease. In 2017, the Unified Parkinson’s Advocacy Council sent a letter to the Environmental Protection Agency (EPA) calling for the ban of the herbicide. Research published in various journals also points to the link between Paraquat and Parkinson’s disease, including research in the National Institute of Environmental Health Services, The American Journal of Epidemiology, and JAMA (Journal of the American Medical Association) Neurology.

How Does Paraquat Cause Parkinson’s Disease?

Paraquat causes oxidative stress, which leads to the destruction of healthy cells when it enters the body. Remaining cells then are altered, which causes further damage and death. Parkinson’s disease develops when there is a functional loss of dopamine neuron cells in the brain. These cells are particularly vulnerable to oxidative stress and are, therefore, more likely to be affected by exposure to Paraquat.

Individuals who have genetic precursors or other risk factors for Parkinson’s disease are even more at risk of developing the disease after exposure.

If an individual is exposed to Paraquat and survives initial ingestion, they may experience a variety of symptoms and medical conditions, including:

  • Parkinson’s disease
  • Pulmonary edema
  • Liver failure
  • Kidney failure
  • Heart failure
  • Nerve damage
  • Seizures
  • Respiratory failure

Individuals at risk for Paraquat injuries like Parkinson’s disease are those in regular contact with the herbicide. Agricultural workers on commercial farms and workers exposed in manufacturing are most likely to have been exposed.

The History of Paraquat

Paraquat is a commercial herbicide that is used to kill grass and weeds. The toxic chemical compound is dangerous to humans. In fact, the EPA categorizes Paraquat as “restricted use”. That means it should only be used by individuals holding a license, such as those in the commercial agricultural industry.

Paraquat was developed in 1961 for the purposes of commercial use. By the 1970’s, the herbicide was already at the center of public health concern. In the 1980’s, Paraquat was used on marijuana fields in Mexico to kill the crops. The United States provided helicopters and funding for the massive spraying. Consequently, marijuana harvested in these fields was then transported into the U.S., where it was sold and subsequently consumed by humans.

Though it is harmful to humans, Paraquat has caused injuries to numerous individuals who were exposed by a variety of means, including ingestion and inhalation. In 2020, the Michael J. Fox Foundation (MJFF) pushed for legislation to ban herbicides and pesticides like Paraquat that are known to cause illness and injury. The bill, “Protect America’s Children from Toxic Pesticides Act of 2020”, or PACTA, is the first comprehensive pesticide use law proposed in decades.

Experts estimate that banning Paraquat and similar toxic substances could reduce the risk of Parkinson’s disease. Experts estimate that exposure to the chemicals in Paraquat increases the risk of developing Parkinson’s disease by 320%.

Dozens of countries have banned Paraquat use, with research showing ingesting even a sip of the chemical could be fatal. Unfortunately, in the U.S., Paraquat has not been banned, and in fact, continues to be widely used. Some reports even suggest its use is on the rise.

Products Containing Paraquat

There are numerous products, brand names, and manufacturers associated with Paraquat. Below is a list of those you may be familiar with, or may hear in relation to the lawsuits.

  • Gramoxone
  • Parazone
  • Quick-Quat
  • Para-Shot 3.0
  • Helmquat 3SL
  • Cyclone SL 2.0
  • Firestorm
  • Crisquat
  • Dexron
  • Para-col
  • Devour
  • Bonedry
  • Blanco
  • Dexron
  • Engram
  • Ortho Paraquat CL
  • Tota-col
  • PP148
  • Garmixel
  • Pillarxone
  • AH 501
  • Bai Cao Ku

Call Center Provides Intake Specialists for Paraquat Lawsuits

Is your law firm ready to start working with Paraquat lawsuit clients? Let Legal Conversion Center help. Our Legal intake service offers cutting-edge technology that can boost your conversion rates. Our highly-trained intake specialists know the process of legal intake from start to finish. Let us help you with your intake needs so you can focus on helping your clients get result.

Call Center Sales Training Improves Sales And Service

Posted on Wednesday, April 4th, 2018 at 6:39 pm    

Press Release

A Different Approach to Legal Call Center Services

Dallas/Fort Worth TX, September 6, 2022: Five partners with more than 100 years of call center experience have opened a new legal call center located in the Dallas/Fort Worth Metroplex. The call center, named Legal Conversion Center (LCC), offers state of the art new client intake and contract acquisition services to law firms. LCC is a subsidiary of SGMS and currently employs more than 150 full-time staff, with plans to add another 100 staff members by October, 2022

“Legal Conversion Center is on the leading-edge of call center services for the legal industry,” says LCC Partner and Business Development Director Scott Fuentes. “We’ve created a system using new technology and intense sales training for our Intake Representatives. This training and technology has translated into the highest conversion rates the industry has ever seen. Our Intake Representatives are closers, focused on meaningful customer acquisition. No other call center can offer the quality and range of services we do at our prices.”

Legal Conversion Center offers two customizable services for law firms:

  • 24/7 New Client Intake – Law firms partner with LCC to handle inbound and outbound calls generated by advertising. LCC takes these calls and screens them for the law firm. Qualified calls are then routed to the firm or appointments are scheduled for in-person consultations.
  • 24/7 Contract Acquisition – When calls are qualified, LCC can immediately sign the client for the law firm to expedite the process. This service increases conversion rates far beyond those of traditional client acquisition methods.

We can all agree, law firms are struggling with growing competition. We offer cutting-edge solutions to help the modern law firm compete in today’s marketplace. LCC has an intense focus on sales training and we have harnessed technology in a way that gives our clients an advantage over their competitors.

For more information on LCC’s new client intake and contract acquisition services, please visit or contact Scott Blackburn at 1-888-409-4993 or [email protected].