Outsourcing legal answering services is becoming an integral part of many legal firms’ client acquisition strategies. In addition to ensuring their clients can always reach them, these services are cost-effective.
A cost-effective legal intake answering service can help your law firm grow and thrive. Listed below are some essential services that will enhance your acquisition strategy:
Outsourcing appointment scheduling to a legal answering service can free up your in-house resources and improve efficiency. Appointment scheduling services are fully customizable to meet your needs. Our specialists are on-hand 24/7, so your potential or current clients can make an appointment or follow up at any time that is convenient for them.
Our appointment scheduling software easily integrates into your client management system and process, making it easier than ever to organize leads and clients.
When you partner with a legal answering or intake service, of course you want that partner to represent your brand. That’s why LCC offers customized intakes built around your brand, mission, and goals. Our intake services are designed to leave a positive lasting impression on anyone contacting your firm. From initial contact to retainer agreements to following up – our intake specialists handle your intake needs with ease.
Law firms rely on contracts to engage clients and present the terms of representation effectively. At LCC, our contract acquisition services use state-of-the-art technology to provide your clients with a simple and effective process. Our intake specialists are all trained on how to properly gather and store client information. What’s more, LCC is HIPAA compliant, and provides HIPAA training for all intake specialists.
Every day, thousands of Americans turn to the internet to search for legal advice. Often, these searches occur outside of business hours. When potential clients reach out after hours, they may not get an immediate response if your intake team works a set schedule. However, by partnering with a web response call center, you can be sure to never miss an online lead opportunity again.
At LCC, our intake specialists are available 24/7. When a potential client contacts you through email or your website form, we are standing by ready to assist them on your behalf.
With more than 20% of Americans speaking Spanish, it is important for law firms to consider bilingual intake support. Without Spanish support, law firms stand to lose up to one-fifth of their potential clients. At LCC, we provide 24/7 Spanish support for calls, texts, emails, and website submissions. Our bilingual specialists help you expand your audience and grow your client base.
At LCC, our approach to legal intake is simple – create quality conversions! To achieve this goal for our partners, we have built a team and process that is unparalleled in the industry. What sets us apart? Take a look:
Call center agents who handle calls for law firms or legal organizations should have a solid understanding of legal matters. There are several reasons why this is important:
At LCC, our intake specialists are all trained in call management, empathy, legal terminology, HIPAA, and more. Our team will never provide legal advice, but our knowledge of legal matters means that your law firm is represented by competent intake specialists.
Call Quality Assurance (QA) is an essential aspect of call center management. It involves monitoring and evaluating the quality of interactions between call center agents and customers. At LCC, our team is passionate about providing high quality services. Our leadership routinely assesses call quality and performance, provides training and feedback, and is constantly improving upon our already-successful process.
Unlike other call centers, LCC believes that training, quality assurance, and a positive work environment are the keys to a successful team. All of our intake specialists receive training and certification in empathy, HIPAA compliance, call control, legal terminology, injury law intake, and mass tort intake. We provide initial training and ongoing training programs for our specialists to ensure a consistently and constantly forward-moving team.
Using a legal answering service can provide a number of benefits for law firms of all sizes. A few of the benefits that LCC provides our partners includes:
Using a legal answering service can help to increase your law firm’s efficiency. By outsourcing your phone answering to a legal answering service, your staff can focus on other important tasks, such as meeting with clients or preparing legal documents. This can help to improve your law firm’s overall productivity.
Using a legal answering service can also be a cost-effective way to handle your law firm’s phone calls. Hiring a full-time receptionist can be expensive, and may not be necessary for small or medium-sized law firms. A legal answering service can provide all of the same services as a receptionist, at a fraction of the cost.
One of the primary benefits of using a legal answering service is that it provides 24/7 availability. This means that your clients can reach you at any time of the day or night. This is particularly important for law firms that handle urgent matters, such as criminal defense or personal injury cases. With a legal answering service, you can rest assured that your clients are always able to reach you when they need to.
Another benefit of using a legal answering service is that it can improve your law firm’s customer experience. A dedicated legal intake staff provides clients with a smooth and consistent process every time they call.
At LCC, our legal intake specialists provide a professional and courteous greeting to your clients, and answer common questions about your law firm’s services. This can help to improve your clients’ overall experience with your law firm.
At LCC, our intake services for law firms are built on the ideas of quality, customization, efficiency, and success. Our legal answering services provide lawyers and law firms with high quality intake services that are tailored to their needs. We believe that ‘cookie-cutter’ services are inefficient and lack the creativity and innovation necessary to stand out amongst the competition.
If you are looking for an innovative and effective way to build your client base, contact LCC to learn more about our services.
