In today’s fast-paced legal environment, the ability to remain accessible to clients has become a non-negotiable aspect of practice management. Outsourcing legal answering services is a strategic component many law firms are integrating into their client acquisition and retention frameworks.
Our services ensure that your law firm’s clients have continual access to assistance, enhancing client satisfaction and engagement.
By leveraging our legal intake services, you can manage client communications with greater efficiency and flexibility, allowing your attorneys to focus on core competencies. Our team will ensure our dedicated professionals expertly handle administrative tasks.
Cost-Effective Legal Answering Services
A cost-effective law firm answering service can help your legal practice grow and thrive through efficiency and cost-effectiveness. Our answering service for lawyers is a crucial resource if you’re aiming to expand your reach and enhance your operational dynamics.
By adopting our services, your firm can ensure that every client call is a potential opportunity for growth without incurring in-house staff overhead.
Ultimately, a cost-effective legal answering service is not just an operational choice but a strategic move towards an agile and client-focused practice. Listed below are key features that will enhance your acquisition strategy:
Appointment Scheduling
Outsourcing appointment scheduling to an answering service for attorneys can free up in-house resources and improve efficiency.
Appointment setting services are fully customizable to meet your needs. Plus, our specialists are on hand outside regular business hours, so your potential or current clients can make an appointment or follow up at any time that is convenient for them.
Our appointment scheduling software easily integrates into your client management system and process, making it easier than ever to organize leads and clients.
Customized Legal Intake Services
When you partner with a legal answering or intake service, of course, you want that partner to represent your brand. That’s why Legal Conversion Center offers customized intakes built around your brand, mission, and goals.
Our virtual receptionist services are designed to leave a positive, lasting impression on anyone contacting your firm. From initial contact to retainer agreements to following up, our client intake specialists will handle your intake needs with ease.
Contract Acquisition Services
Law firms rely on contracts to engage clients and present the terms of representation effectively. At LCC, our contract acquisition services use state-of-the-art technology to provide your clients with a simple and effective process.
Our intake specialists are all trained on how to gather and store client information properly. What’s more, LCC is Health Insurance Portability and Accountability Act (HIPAA) compliant and provides HIPAA training for all intake specialists.
Web Response Call Center
Every day, thousands of Americans turn to the internet to search for legal advice. Often, these searches occur outside of business hours.
When potential clients reach out after hours, they may not get an immediate response if your intake team works a set schedule. However, by partnering with a web response call center, you can be sure never to miss an online lead opportunity again.
At LCC, our intake specialists are available 24/7. When a potential client contacts you through email or your website form, we are standing by, ready to assist them on your behalf.
Spanish Support
With more than 20% of Americans speaking Spanish, law firms need to consider bilingual intake support. Without bilingual receptionist support, law firms stand to lose up to one-fifth of their potential clients.
At LCC, we provide 24/7 Spanish support for calls, texts, emails, and website submissions. Our bilingual specialists help you expand your audience and grow your client base.
Handling Overflow Calls
Overflow calls can be a significant challenge for busy law firms, often leading to missed opportunities and client dissatisfaction. Implementing a legal answering service to manage overflow calls ensures that no inquiry goes unanswered, even during peak hours or staff unavailability.
This service acts as an extension of your firm’s front office, seamlessly handling excess call volume with the same professionalism and discretion expected from your in-house team.
By entrusting overflow calls to a dedicated answering service, law firms can maintain a high level of client service without the need to hire additional staff, thus optimizing operational costs and enhancing client engagement.
Have a Question? Call Us Today!Legal Answering Services Tailored to Your Law Firm
At LCC, our approach to legal intake is simple: create quality conversions! To achieve this goal for our partners, we have built a team and process that is unparalleled in the industry. What sets us apart? Take a look:
Custom Intake Services. Get a Quote!Knowledge of Legal Matters
Call center agents who handle calls for the legal industry should have a solid understanding of legal matters. There are several reasons why understanding the legal profession is important for your legal answering service:
- Dispense accurate information
- Ensure compliance with legal regulations
- Communicate effectively
- Improve customer service
- Provide efficient call handling
At LCC, our client intake specialists are trained in call management, empathy, legal terminology, HIPAA, and more. Our team will never provide legal advice; however, our knowledge of legal matters means that competent intake specialists represent your law firm.
Need a Legal Assistant? Call Us Today!Call Quality Assurance
Call quality assurance (QA) is an essential aspect of call center management. It involves monitoring and evaluating the quality of interactions between call center agents and customers.
At LCC, our dedicated team is passionate about providing high-quality services. Our leadership routinely assesses call quality and performance, provides training and feedback, and constantly improves upon our already successful process.
Legal Intake Call Center. Get a Quote!Ongoing Intake Specialist Training
Unlike other call centers, LCC believes that training, quality assurance, and a positive work environment are the keys to a successful team.
All of our intake specialists receive training and certification in empathy, HIPAA compliance, call control, legal terminology, injury law intake, and mass tort intake. We provide initial training and ongoing training programs for our specialists to ensure a consistently and constantly forward-moving team.
Other Benefits of Using Our Legal Answering Services
Using a legal answering service can provide a number of benefits for law firms of all sizes. A few of the benefits that LCC provides our partners include:
Timely and Efficient
Using a legal answering service can help to increase your law firm’s efficiency. By outsourcing your phone answering to a legal answering service, your staff can focus on other important tasks, such as meeting with clients or preparing legal documents. This can help to improve your law firm’s overall productivity.
Cost Effective
Using a legal answering service can also be a cost-effective way to handle your law firm’s phone calls. Hiring a full-time receptionist can be expensive and may not be necessary for small or medium-sized law firms. A legal answering service can provide all of the same services as a receptionist at a fraction of the cost.
After-Hours Phone Answering Service
One of the primary benefits of using a legal answering service is that it provides law firm availability at any time.
This is particularly important for firms that handle urgent matters, such as criminal defense or personal injury cases. With a legal answering service, you can rest assured your clients are always able to reach you when they need to.
Dedicated Legal Intake Specialists
A dedicated legal intake staff provides clients with a smooth and consistent process every time they call, improving your firm’s customer experience.
At LCC, our client-intake specialists provide exceptional customer service with every call or interaction. Our team will give a professional and courteous greeting to your clients and answer common questions about your law firm’s services. This can help improve your legal practice’s overall client experience.
Ten Years of Pioneering Legal Intake and Contract Acquisition at LCC
With over a decade of specialized experience, Legal Conversion Center has established itself as a leader in the field, offering unparalleled expertise to law firms looking to enhance their client acquisition process.
Our early adoption of contract acquisition services in 2012 highlights our innovative approach and commitment to providing comprehensive support to legal professionals.
Law firms partnering with us can expect a depth of knowledge and a track record of success unmatched in the industry.
Tailored Intake Services to Elevate Client Engagement at Your Law Firm
At Legal Conversion Center, our virtual answering services are built on quality, customization, efficiency, and success. Our team of receptionists will provide you with high-quality intake services tailored to your needs.
We believe ‘cookie-cutter’ services are inefficient and lack the creativity and innovation you need to stand out against your competition. If you are looking for an innovative and effective way to build your client base, contact Legal Conversion Center to learn more about our services.
Need Legal Intake Services? Call Today.