In the legal industry, where every call could be a significant case, seamless client communication is not just an added benefit; it’s essential. Our call answering service acts as an extension of your firm, offering a professional and responsive point of contact for your clients at any hour of the day.
Whether it’s managing appointments, fielding general inquiries, legal intake, or facilitating urgent legal matters, our virtual receptionists for lawyers handle each interaction with the utmost care and professionalism. Contact us for a free personalized quote.
Our services include:
- Answering service after hours
- Handling law firm call overflow
- Appointment scheduling
- Bilingual support
- 24/7 365 days
- Services available nights and weekends
- Warm transfers
Pioneers in Experience
Boasting over 10 years of experience in legal intake and contract acquisition, Legal Conversion Center has been at the forefront, offering unparalleled expertise since 2012.
Our seasoned team has experience with all legal specialties, ensuring efficient, high-quality handling of calls across diverse fields. This is particularly essential for practice areas such as personal injury, medical malpractice, and immigration, where the immediacy of response can significantly impact the client’s circumstances.
Key Advantages of Our Virtual Receptionist Services
Many online legal consultations are requested or scheduled outside of normal business hours. With the help of a virtual receptionist from Legal Conversion Center, you don’t have to worry about missing potential leads or consultation opportunities.
Our team is available round-the-clock to make sure your potential clients get the support they need. In addition to 24/7 availability, other key benefits of choosing Legal Conversion Center include:
- Expertly trained staff: Our receptionists are proficient in handling legal calls with the necessary expertise and sensitivity.
- Empathy in every call: We foster trust and confidence through caring and professional client interactions.
- Language inclusivity: Bilingual support breaks down language barriers, providing clear assistance to Spanish-speaking clients.
- Efficient overflow management: We manage overflow calls effectively, ensuring timely responses to client inquiries.
- Trust-building communication: Prompt and professional call answering enhances client trust and satisfaction.
- Cost-effective solutions: Our services are an economical alternative to in-house staff, ideal for budget-conscious firms.
- Seamless operational integration: Virtual receptionists can schedule appointments and collect detailed case information, integrating smoothly with your firm’s operations.
By opting for our virtual receptionist services, you’re not just selecting an answering service; you’re upgrading your client communication strategy, distinguishing your firm in a competitive legal market.
Comprehensive Training for Excellence
Our virtual receptionists are set apart by specialized training in legal intake and customer service, empowering us to manage a wide spectrum of case types competently.
We possess a deep understanding of legal terminology and are adept at capturing essential details for precise and empathetic case follow-up. Whether gathering information for a personal injury case or addressing the complexities of immigration law, our team is equipped to deliver top-tier support.
Our Training Program Includes:
- Legal terminology training and certification: Providing our team with a thorough understanding of legal jargon to communicate effectively with clients and legal professionals.
- Empathy training and certification: Teaching our team to understand and share the feelings of our clients, ensuring every interaction is handled with care and understanding.
- Federal HIPAA training and certification: Ensuring compliance with privacy regulations and secure handling of sensitive client information per the Health Insurance Portability and Accountability Act (HIPAA).
- Call control training and certification: Empowering our professionals to manage calls efficiently while ensuring clients feel heard and valued.
- Mass tort intake training and certification: Preparing our team to handle complex inquiries related to mass torts with the necessary expertise and sensitivity.
- Injury law intake training and certification: Specializing in the nuances of personal injury cases to provide tailored and informed support to clients in need.
Our extensive training ensures that every virtual receptionist from Legal Conversion Center can deliver service that not only meets but exceeds law firm and client expectations.
Transparent Pricing Model
Our virtual receptionists for attorneys offer a transparent pricing model that streamlines billing and ensures your firm can manage its budgets effectively.
Our approach to pricing is designed to be straightforward and fair, reflecting our commitment to integrity and client satisfaction.
How Our Pricing Works:
- Per-contract fee: For contract services, we apply a nominal fee per contract in addition to the talk time, always keeping your cost-per-case needs in mind.
- Talk time: We charge exclusively for the time our intake professionals are actively speaking with your clients.
Charges We Say No to:
- No packages that are minute-based: We avoid the pitfalls of minute-based packages, ensuring you don’t lose unused minutes or incur overage charges.
- No patch-through minute charges: We do not charge for the minutes it takes to connect a client directly to your firm.
- No agent work time fees: You are not billed for the time our agents spend working on tasks unrelated to direct client communication.
- No charges for account adjustments: Adding intakes or programming time to adjust your account does not incur additional fees.
- No DID number fees: We do not charge for Direct Inward Dialing numbers, which can be used to route calls to your firm.
- No fees for custom reporting or portal access: Entry to your online client portal and custom reporting are included at no extra cost.
- No extra programming costs: We cover live chat integration and the programming costs for outbound accounts with no extra charges to you.
Our pricing model is built on the principle of simplicity and transparency, ensuring that you only pay for the services that directly contribute to your firm’s client acquisition and retention efforts.
With us, you can trust that there are no hidden costs, just straightforward billing for quality services rendered.
Unmatched Quality Assurance
At Legal Conversion Center, we uphold the highest standards of quality and accountability in every interaction.
Our dedicated quality assurance (QA) team meticulously listens to and evaluates thousands of calls each month, ensuring every client interaction meets our rigorous standards of excellence.
Comprehensive 32-Point Call Grading System
Our QA process is anchored by a proprietary 32-point call grading system, a thorough and detailed method that scrutinizes every aspect of a call:
- Vocal tone: We assess the tone of voice used by our intake professionals to ensure it is appropriate and conveys the right level of empathy and professionalism.
- Empathy: Our team evaluates the ability to express understanding and compassion, which is crucial in building rapport with potential clients.
- Grammar and spelling: We ensure that all communication is grammatically correct and free of errors, reflecting the professionalism of your firm.
- Talk time audits: We analyze the duration of calls to ensure efficiency without sacrificing the quality of the interaction.
- Intake accuracy: Accuracy is paramount, and we meticulously check that all client information is captured correctly for effective follow-up.
Our Distinctive Approach to Legal Intake
Legal Conversion Center also stands out with a unique approach to legal intake, which is centered on conversion as the key metric. Our team is committed to excellence, with a quality assurance process that ensures minimal errors and a swift resolution when they do occur. We also provide customized legal intakes.
Client-Involved Quality Feedback
We believe in a collaborative approach to quality improvement and actively encourage our clients to participate in the QA process. By auditing our intake professionals themselves, law firms can provide direct feedback, which we highly value.
In recognition of the time and effort invested by our clients in this process, we offer intake credit as a token of our appreciation. This not only fosters a partnership approach to service enhancement but also ensures our services are finely tuned to meet the specific needs of each law firm we serve.
Through this rigorous QA process and client collaboration, our dedicated team continually refines our services, striving for perfection in every call. We are committed to providing an unmatched level of quality that law firms can rely on for their client communication needs.
Find a Top-tier Virtual Receptionist for Lawyers Today
Transform your law firm’s call handling experience and discover the difference that a dedicated virtual receptionist can make for your law firm. Connect with Legal Conversion Center today to learn more. Our team is ready to provide you with a tailored solution that aligns with your firm’s unique needs and goals.
Don’t let another call go unanswered. Enhance your law firm’s accessibility and efficiency with a virtual receptionist for lawyers. Contact us now to get a quote and learn more about how our specialized services can benefit your practice.