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employees at a web response call center

Is a web response call center right for you? There are millions of Americans who use the internet to search for legal advice after hours. There are many consumers who contact companies during odd hours or request consultations. Your law firm  needs to be prepared to handle these potential clients. 

At Legal Conversion Center, our web response service is just what your law firm needs to capture every lead and convert more callers and web users into clients. Our legal intake services are available 24/7, so you never miss a lead. Many potential clients will go elsewhere if they haven’t received a prompt response. Don’t take that risk. Contact Legal Conversion Center to get the web response support you need.

Intake Process for Web Response Call Center

At Legal Conversion Center, we offer web response services. Our services are customized to the needs and goals of your law firm. Our intake process follows your firm’s protocols to ensure a consistent and easy transition.

Our highly trained team of legal intake professionals helps law firms with web response needs including:

  • Making outbound calls within minutes of an online inquiry.
  • Following your protocols for intake and contract acquisition.
  • Following up using a customized callback formula.
  • Making multiple attempts to contact the potential client so you don’t miss a new case opportunity.

Our intake professionals have worked with law firms across the United States – large and small. Even if you have a high volume, our team can efficiently and effectively turn your callers and web inquiries into clients.

Web Response Call Center supports Live Chat and Text Services

Part of our web response service is providing your potential clients with live chat and text options. These services are important because many potential clients are shy or are afraid of contacting a law firm. Live chat or text allows potential clients to maintain more privacy and anonymity compared to a phone call or personal visit. With live chat and text services, clients can get in touch with a real person 24/7, including weekends and holidays. This means your law firm is getting leads every single day.

Not only is live chat and text great for your law firm, but it is also beneficial for your clients. Clients respond well to quick and effective communication. Our intake professionals are trained in empathy and how to help clients who are battling difficult situations. We also offer both English and Spanish web response support. 

Another benefit to chat and text is that it helps build your brand. Customized live chat and texts can showcase what your law firm does right from the start. You can even include marketing information or branding that helps clients see who you are and why they should choose you.

Why Choose Us

When you work with Legal Conversion Center, you are getting the benefits of training, certifications, experience, and dedication to the highest quality customer service. Some of the benefits of using our web response service include:

  • Captures every lead
  • Boosts your marketing ROI
  • Increases your revenue
  • Keeps track of important data
  • Puts a stop to “client shopping”

At Legal Conversion Center, our goal is to support law firms in a way that makes sense to their needs and goals. All of our legal lead generation services are customizable and flexible. Our approach to legal intake is unique. We use the most innovative technology available and a proprietary intake process that has proven results.

Contact Legal Conversion Center

If you are looking for a more effective way to respond to and track web inquiries, Legal Conversion Center can help. Once you partner with us, you have peace of mind that you are getting every potential lead, and those leads are being properly transitioned to your team. Contact us today to learn more about our 24/7 legal intake services. With a small amount of your time, we can provide you with a quote based on the individual needs of your law firm.