Did you know that more than 20% of Americans speak Spanish? If your law firm does not have a Spanish answering service, you could be missing out on one-fifth of your potential clients.
Legal Conversion Center’s Spanish answering service for lawyers is designed with your law firm’s growth in mind. Contact us now to learn more about our bilingual call center and legal intake services for law firms.
Unlocking the Benefits of Our Spanish Answering Service
A bilingual virtual receptionist can provide your law firm with the support you need for legal intake, contract acquisition, administrative tasks, and follow-up. With our Spanish legal intake service, your law office will reap the following benefits:- Reduced in-house hiring costs
- Bilingual virtual receptionist available 24/7/365
- Boosting your visibility and credibility in the Spanish-speaking community
- Increasing your law firm revenue
- Specialized bilingual legal intake services
- Freeing you up to focus on law and your caseload
Bilingual Answering Service for Lawyers With Fluent Legal Intake Specialists
When clients contact your law firm, they are looking for quality assistance with a legal matter that is very serious to them. Clients may be emotional and confused. If there is a language barrier between your intake staff and non-English speaking potential clients, your law firm could lose those leads to competitors. Language barriers can make clients feel frustrated and embarrassed, which may cause them to look elsewhere or not get the legal assistance they really need. That’s why you need a bilingual virtual receptionist solution. At LCC, every bilingual legal intake specialist is fluent in English and Spanish. This helps avoid potential language barriers, which could cost you valuable clients. Our advanced legal tech allows us to seamlessly connect your potential new case leads with a Spanish-speaking virtual receptionist, eliminating wait times and anxiety. Providing Spanish-language legal intake service support that meets the needs of Spanish-speaking clients ensures that your legal practice never misses a potential case lead.Spanish Answering Service: Legal Intake Specialist Training
At LCC, we take pride in training and equipping our bilingual call center agents with skills relevant to the legal industry. Our English- and Spanish-speaking agents all receive training in the following:- Call Center Management
- Call Center Quality Assurance
- Empathy Training
- Legal Terminology
- Federal HIPAA Regulations
- Telephone Consumer Protection Act (TCPA) Compliance
- Mass Tort Intake Services
- Personal Injury Answering Service and Client Intake
- Criminal Defense Client Intake
Communicating Politely and Professionally
One of the foundational skills of great bilingual call center agents is the ability to communicate politely and professionally. You want to make a good impression on potential new clients. LCC can help make sure that happens!Bilingual Legal Intake Service
When a potential new client contacts your office, they have a story to tell and questions to ask. By providing Spanish answering service, you are establishing your law practice as diverse and welcoming to all clients. Additionally, you’re ensuring that Spanish-speaking clients can access the legal information and appointment scheduling they need.Empathy Training for High-Stress Situations
Legal matters are often anxiety-inducing for clients. An exceptional Spanish-speaking legal intake specialist can manage high-stress situations with grace and empathy. At LCC, we provide empathy and call control training for every bilingual legal intake specialist on our team. Our bilingual staff members believe that every potential client should be treated with the utmost respect and dignity – regardless of their situation.Accurately Taking Messages
During the average day, your law firm receives dozens, if not hundreds, of phone calls. Sometimes, a bilingual legal intake specialist may have to record messages to communicate to your law firm staff and attorneys. LCC provides training for every bilingual legal intake specialist to ensure that messages are recorded with accuracy. We also monitor our staff to ensure proper protocols are followed when transferring messages to your law firm’s team.Sending Incoming Calls and Forwarding Phone Calls Seamlessly
We have all been there – on hold, waiting for someone to pick us up, or on hold, waiting for someone to transfer us to the appropriate person. This holding pattern can be frustrating, especially when a potential new law firm client is already anxious and wants to find answers quickly. At LCC, we train every bilingual legal intake specialist to transfer and forward incoming calls seamlessly. Our Spanish virtual receptionist service training includes both warm and cold transfers:- Warm transfer: A warm transfer occurs when the agent places the client on hold while briefly introducing the client and the situation to the attorney or staff member. Then, the client is transferred over, and the recipient is already informed of the client’s needs. This helps increase client satisfaction.
- Cold transfer: A cold transfer occurs when the client is transferred to another agent, staff member, or attorney without any briefing or introduction.